Application Support Specialist

RWS Moravia | Brno | Czech Republic |

Position ID: 2380

Summary

Application Support Specialist will support users of our internal applications and resolve their technical issues. The candidate should have strong communication skills in English and be a positive person willing to help.

Essential duties and responsibilities

  • Provide knowledge and technical support for production tools
  • Solve the technical issues and questions directly with user (internal, external suppliers and customers) as the single point of contact
  • Investigate problems to determine a root cause
  • Communicate with team, product owners, external partners/suppliers, customers via all communication channels (email, phone, messaging)
  • Maintain solution database (knowledge base) for all specialists
  • Provide production tools training to end users (internal, external suppliers and customers) via all communication channels

What you should have

  • Advanced knowledge of spoken and written English required
  • Advanced user skills in MS Office (Outlook, Excel, Word)
  • Strong organizational, communication and problem-solving skills
  • Positive, open-minded team player
  • Ability to work under stress and pressure
  • High school education
  • Technical background with ability to quickly grasp new software
  • Experience in a similar position is welcomed

What we have for you

  • An exciting company—we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
  • A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible
  • Modern and pleasant offices in Brno-Bohunice
  • Chance to put your ideas into practice and engage with hundreds of employees globally
  • Interesting challenges, training, and other internal opportunities to support your growth
  • Fair compensation, bonuses, and a comprehensive benefits package (flexible working hours, 5 weeks of vacation, 2 sick days, occasional work from home, meal vouchers, cafeteria plan)

Online Application

To apply for this position online, please provide your contact information and then attach your CV/résumé and cover/motivational letter. Feel free to apply for as many opportunities for which you are qualified. If you do not find an appropriate job currently open, but feel you could contribute to Moravia in another capacity, you are welcome to apply as well. In that case, please specify the respective functional area of your interest.

Thank you, and we look forward to hearing from you!