Client Solutions Manager

RWS Moravia | San Francisco | United States | Full-Time

Summary

The Client Solutions Manager is responsible for strategic management of a select portfolio of existing accounts by delivering all core account management components and value-added services. This position is also responsible for client retention, profitability of the account portfolio, growth and overall customer satisfaction.

Responsibilities

  • Establish revenue generating plan through new and incremental opportunities.
  • Cultivate, motivate and manage client relationships including client communication, report delivery, project management and strategy development.
  • Identify client’s organic growth areas, develop creative solutions and capitalize on new business opportunities.
  • Collaborate with diverse group of internal cross-functional teams to implement and deliver on client commitments.
  • Lead business strategy in sustaining account growth, diversification and profitability.
  • Handle new account meetings and ensure smooth transitioning from sales to optimization management.
  • Interface with internal departments and clients to present concepts and results.
  • Handle customer surveys and coordinate internal resources to fulfill client delivery and manage effective communication.
  • Manage client survey process and provide analysis and action plan in response to results.
  • Prepare and present business reviews quarterly and annually.
  • Monitor contract terms and maintain valid contracts.

Education and/or Experience

  • Higher business education, or equivalent combination of education and experience may be substituted\
  • Minimum 5 years of sales experience, as an individual contributor, required
  • Demonstrated large account sales success; Fortune 500 a plus

Online Application

To apply for this position online, please provide your contact information and then attach your CV/résumé and cover/motivational letter. Feel free to apply for as many opportunities for which you are qualified. If you do not find an appropriate job currently open, but feel you could contribute to Moravia in another capacity, you are welcome to apply as well. In that case, please specify the respective functional area of your interest.

Thank you, and we look forward to hearing from you!