Customer Service and Business Data Technician

Moravia | Ireland | Full-Time

RWS Moravia is currently looking for Customer Service and Business Data Technicians.  

The Customer Service and Business Data Technician is mainly responsible for providing support by email to general users and to businesses as well as researching, analyzing and validating information using web-based maps and news articles/social media/official websites. 

 

Responsibilities: 

  • Provide support to general users of maps app 
  • Trouble-shoot and if required, escalate issues 
  • Deal with business queries, in accordance with company policies 
  • Evaluate data quality through web-based research and phone calls 
  • Apply critical thinking to identify high-level trends 
  • Identify root cause(s) of trending issues through web-research 
  • Create analytical reports

Requirements: 

  • Candidates must be eligible to work in Ireland 
  • Candidates must have native speaker fluency in the target language and excellent English language skills, both written and verbal  
  • Candidates must bwilling to work onsite and on a full-time basis in Cork, Ireland 

Skills and Qualifications: 

  • Detail-oriented, analytical and passionate about solving problems 
  • Passionate about IT and familiar with iOS and macOS 
  • Ability to work with large datasetsidentify patterns and trends and draw conclusions to recommend actions 
  • Comfort with placing outbound calls 
  • Comfort with working independently, as well as in small and large cross-functional team 

 Nice to have: 

  • Experience with spreadsheets 
  • Experience with database systems 
  • Customer support experience in a technical environment 
  • Familiarity with basic GIS concepts 
  • Familiarity with web-based map applications 
  • Experience in data analysis 
  • Experience with social media sites 
  • University Degree in Business Analysis or equivalent combination of education and experience 

More Information: 

  • Specified Purpose Contract with possibility of extension (with 6-months’ probation period) 
  • Onsite position in Cork, Ireland 
  • Day shift from Monday to Friday 
  • Benefit allowance 
  • Birthday leave 
  • 10% discount on specific Company Healthcare Insurance 
  • 50% of the cost in shuttle services covered by RWS Moravia 
  • Bike to Work scheme 

Why RWS Moravia? 

  • This is a unique opportunity for you to make a great career in a high growth company with good development opportunities 
  • You will truly collaborate with a group of experienced, mature, fun professionals to provide value-add innovative services to some of the most exciting companies in the world.   
  • Opportunity to work in a multi-cultural environment 

Online Application

To apply for this position online, please provide your contact information and then attach your CV/résumé and cover/motivational letter. Feel free to apply for as many opportunities for which you are qualified. If you do not find an appropriate job currently open, but feel you could contribute to Moravia in another capacity, you are welcome to apply as well. In that case, please specify the respective functional area of your interest.

Thank you, and we look forward to hearing from you!