English language Technical Support Specialist

Moravia | Cork | Ireland | Full-Time

RWS Moravia is looking for candidates with native speaker fluency or advanced level of English language.

The Technical Support Specialist is mainly responsible for diagnosing/debugging systems integration layers and thorough testing of applications and software solutions focusing on overall user experience.

Essential Duties and Responsibilities:

  • Support external / internal partners in resolving complex technical issues
  • Support partners in systems integration efforts
  • Perform software usability testing and provide feedback
  • Analyze information and issues to bring them to resolution through critical thinking
  • Prepare and keep updated training materials

Requirements:

  • Candidates must be eligible to work in Ireland
  • Candidates must have native speaker fluency or advanced level of English language and excellent communication skills, both verbal and written
  • Candidates must be willing to work onsite and on a full-time basis in Cork, Ireland

Skills and Experience:

  • Advanced level in at least one of the major programming languages (Python, Java, JavaScript, C)
  • Experience with systems integration
  • Experience in working with Web APIs, REST, RESTful APIs, JSON payloads, shell scripting, Splunk, Git
  • Experience with bug tracking systems and testing tools
  • Familiarity with iOS and macOS
  • Ability to draw conclusions from software testing results and recommend actions
  • Ability to communicate technical concepts to a non-technical audience
  • Ability to multi-task and prioritize in a fast-paced work environment
  • Ability to work independently, as well as in small and large cross-functional teams

Nice to have:

  • University Degree in Computer Science, Mathematics, Engineering or equivalent combination of education and experience
  • Experience in software QA projects
  • Familiarity with chatbot / messaging technologies

More Information:

  • Specified Purpose Contract with possibility of extension (with 6-months’ probation period)
  • Onsite position in Cork, Ireland
  • Day shift from Monday to Friday
  • Benefit allowance
  • Birthday leave
  • 10% discount on specific Company Healthcare Insurance
  • 50% of the cost in shuttle services covered by RWS Moravia
  • Bike to Work scheme

Why Moravia?

  • This is a unique opportunity for you to make a great career in a high growth company with good development opportunities
  • You will truly collaborate with a group of experienced, mature, fun professionals to provide value-add innovative services to some of the most exciting companies in the world.
  • Opportunity to work in a multi-cultural environment

Online Application

To apply for this position online, please provide your contact information and then attach your CV/résumé and cover/motivational letter. Feel free to apply for as many opportunities for which you are qualified. If you do not find an appropriate job currently open, but feel you could contribute to Moravia in another capacity, you are welcome to apply as well. In that case, please specify the respective functional area of your interest.

Thank you, and we look forward to hearing from you!