Head of Translation Operations

IP Services | Chalfont St Peter | England | Full-Time

Based at the company’s headquarters in Chalfont St Peter, Buckinghamshire and working under the general supervision of the Global Director of Translation Operations, the Head of Translation Operations is responsible for ensuring the efficient, accurate and timely completion of client projects, developing procedures and internal controls as needed, in conformance with company policies and practices.

Supervise the translation, production and checking management staff in achieving the overall objectives of each department. Bring cohesion to these individually managed functions.


  • Analyse workflows.
  • Eliminate bottlenecks and manage work scheduling.
  • Train, supervise and evaluate assigned personnel for the purpose of ensuring their departmental and individual performance objectives are met.
  • Ensure that all projects are completed in an efficient, accurate, and timely manner.
  • Maintain accurate and up-to-date knowledge of all ongoing client projects for the purpose of coordinating resources.
  • Ensure vendors are properly informed of the expectations and timelines for work completion and that vendor follow-up is completed.
  • Understand and adhere to company Quality Management System (QMS) requirements. Perform root cause analysis.
  • Develop reporting procedures for timely and accurate reporting requirements at management meetings.
  • Work with IT to develop policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives.
  • Analyse department work levels and recommend changes in staffing levels/positions to meet business unit work needs.
  • General troubleshooting.

Knowledge, Skills and Abilities

  • Operational management experience, ideally in the translation sector.
  • Exceptional organizational and time management skills; ability to prioritize.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision.
  • Ability to problem solve job-related issues.
  • Ability to work with a diverse group of individuals.
  • Teamwork and consensus-building skills.
  • Ability to supervise employees and provide clear direction, goals and objectives in a respectful manner.

 Qualification Profile

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Bachelor’s degree or equivalent.
  • Operational management experience, ideally in the translation sector.

As well as a competitive salary, we offer 22 days’ holiday (rising with length of service), 4% contributory pension scheme, life assurance, annual season ticket loan scheme, private medical insurance, discounted gym membership, a Cycle2Work scheme and free shuttle bus from Gerrards Cross train station.

Please click here to apply with your CV and covering letter, together with an indication of your current salary and expectations.