Delivering Better Digital Journeys with AI

In an era increasingly defined by apps and digital-first everything, the digital experiences that your organization delivers its customers and employees determine your success in today’s business landscape. As the habits and expectations of buyers and workers alike continue to evolve, one reality remains constant: both customers and employees want fast access to information. From building loyalty and engagement, to increasing productivity, information is the fuel of the experience economy. Information silos are a significant problem and they remain a big challenge for many companies when designing successful user journeys.

Sign up for this special webinar to learn how companies are using AI to overcome information silos, improve search and findability, and deliver better digital user journeys. Reserve your seat today.

Speakers

Rahel Anne Bailie

Rahel is a long-time consultant with expertise in content strategy and content operations. She teaches several courses in the Content Strategy Master’s Program at FH-Joanneum; she runs Content, Seriously Consulting which offers a range of content services, and works as an Executive Consultant with ICP, a consultancy with a strong background in digital assets and operationalizing content. She has helped companies from start-ups that wanted to scale to multinationals that wanted to tame their content chaos. The next step on her lifelong learning journey is to delve into conversation design, LLMs, and AI.

Joe Pairman

Joe is Director of Product Management for Tridion at RWS. He is currently shaping strategic design for a more accessible and impactful product, drawing on his experiences leading teams and bringing structured content operations to tech companies, banks, and pharma companies.