Structured content meets the agentic era.
Agentic AI is changing how enterprise content is created, governed, and delivered. The question is whether your content is ready for it. Tridion Live Session 1 is a live online event for content and documentation leaders managing structured content at scale. Join RWS product experts and Dell Technologies on 28 May to see two major Tridion product announcements, a headline enterprise customer session, and a clear view of how AI-ready content operations work in practice.
Innovation day, introducing Tridion AI
The organizations getting the most from AI are not the ones who moved fastest. They are the ones who built on the right foundation.
Structured, governed content, the kind managed in a component content management system like Tridion, is the infrastructure that makes AI work accurately, safely, and at scale. Without it, AI generates faster. With it, AI generates content that can be trusted, reused, translated, and delivered across every channel without breaking compliance or losing traceability.
This Tridion Live Session brings together RWS product leaders and enterprise practitioners on 28 May 2026 to show what that looks like in practice.
What you will see
Two major product announcements from Greg Chapple, Senior Director of Product at RWS; including Tridion Agent, the agentic AI layer built across the Tridion platform, and Tridion Connect, which brings regulatory change and product specifications directly into your content workflow.
A headline customer session from Dell Technologies on how one of the world's largest technology organizations is managing the shift to agentic AI for technical documentation, the real decisions, governance challenges, and lessons learned at enterprise scale.
A session from Greg Guttmann on how AI is transforming content delivery, from GEO and search visibility to hyper-personalization, customer experiences, and why structured content is the foundation that makes it possible.
Who this is for
Tridion Live Sessions is designed for content operations leaders, documentation managers, information architects, and digital leaders who are responsible for high-value, complex, or regulated content and who need a clear, practical view of where AI fits in.
If your organization is asking how to make AI work safely and at scale, not just generate more content, this is the event to attend.
Tridion Live Sessions continues on 29 May.
To see the Session 2 agenda and register, click here.
What's happening on 28 May
Welcome and scene-setting
Dipo Ajose-Coker · Head of Product Marketing CT Portfolio
Setting the scene for the day: the AI narrative, what to expect across both sessions, and an introduction to the structured content themes running through everything you'll hear today.
OPENING
Structured content in the age of AI — introducing Tridion Agent and Tridion Connect
Greg Chapple · Senior Director of Product, RWS Group
Structured content was always designed to be machine-readable. The AI moment means the machines are finally ready to do something meaningful with it. Greg introduces two major product announcements: Tridion Connect, which brings regulatory change and product specifications directly into your content workflow, and Tridion Agent, the agentic AI layer built across the entire Tridion platform.
PRODUCT ANNOUNCEMENT
The impact of agentic AI on technical documentation — how Dell is responding
Erik Bremer · Dell Technologies
Agentic AI is not a future consideration for enterprise content teams. Erik Bremer shares how Dell is navigating this shift in practice: what it means for their documentation workflows, how they are managing AI-driven change at enterprise scale, and the honest lessons on governance, quality, and human oversight.
CUSTOMER SPOTLIGHT
Supercharging content delivery through AI MCP
Greg Guttmann · Senior Director, Product Solutions, Tridion
AI is changing what digital experiences look like and how content needs to be prepared to power them. Greg covers AI-driven content delivery models, what GEO means for structured content, and the path to hyper-personalized experiences.
PRODUCT SHOWCASE
Close — summary, takeaways, and what's next
Dipo Ajose-Coker · Head of Product Marketing CT Portfolio
Summary of the day's key themes, next steps, and a preview of what's coming in Session 2 on Friday 29 May.
CLOSING
Meet your speakers
Industry leaders, product experts, and a customer who's doing this at enterprise scale.
Greg Chapple
Senior Director of Product
RWS Group, Tridion
Greg Chapple is Senior Director of Product at RWS Group, leading the Content Technology portfolio including Tridion, Fonto, and TimeArc. He joined RWS through the acquisition of Propylon, where he served as CTO with responsibility for the product and engineering function. With a background in engineering and nearly 15 years of experience working with global enterprises, legislatures, and parliaments, Greg leads portfolio strategy, roadmap alignment, and platform evolution across Tridion; with a clear focus on building a cohesive, AI-enabled enterprise knowledge platform that helps organizations manage and deliver accurate, compliant content at scale.
Erik Bremer
Technical documentation leader
Dell Technologies
Erik Bremer leads Content Engineering for Dell Technologies, where he drives the transformation of enterprise content and language operations at global scale. With a background in business transformation, he is redefining how technical documentation is created, managed, and delivered—shifting from traditional publishing models to AI-powered, data-driven ecosystems.
He champions a strategic vision to standardize, automate, and intelligently orchestrate Dell’s content supply chain, including the 3B+ words localized across the enterprise. His work centers on applying generative AI and emerging agentic AI capabilities to enable scalable content creation, adaptive localization, and continuous optimization.
Erik is advancing Dell toward a future where content is modular, intelligent, and self-optimizing. He strives to place Dell at the forefront of highly automated content operations—setting a best-in-industry benchmark while helping lead the AI-driven revolution in content development.
Greg Guttmann
Senior Director, Customer Success and Product Experience
RWS Group, Tridion
Gregory Guttmann has over 17 years of experience helping top global companies optimize their digital footprints in the capacity of an engineer, product manager, and sales engineer. He holds 2 patents in the areas of Composite Applications and Digital Experience. Originally from Canada and a graduate of the University of Toronto, he is fluent in French and German. He currently resides north of Silicon Valley in San Francisco with his family.
Dipo Ajose-Coker
Head of Product Marketing CT Portfolio
RWS Group, Tridion
Dipo Ajose-Coker is the Solutions Architect and Strategist at RWS Tridion Docs. With 18 years of experience as a technical communicator specializing in MedTech and structured content, Dipo expertly bridges developers and users. Today, he focuses on crafting strategic messaging and driving solutions that empower businesses through intelligent content management.
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