Roadmaps. Delivery. Customer success.
Product roadmaps, linguistic AI, and a new approach to customer success. Session 2 of Tridion Live Sessions brings the detail behind the direction. On 29 May, RWS product leaders share near-term priorities across Tridion Docs, Tridion Sites, and DXD, alongside practical insights into AI-driven multilingual content and intelligent experience delivery. This is the session for teams who want to know exactly what is coming, and how to get more from their Tridion investment going forward.
Product news and customer success day
Strategy without product specifics is just a vision. Session 2 of Tridion Live Sessions is where the product teams show their hands.
Following major product announcements in Session 1, Tridion Agent and Tridion Connect, Session 2 on 29 May 2026 turns to the near-term roadmap across the Tridion platform. You will hear directly from the product managers and leads responsible for Tridion Docs, Tridion Sites, and the Digital Experience Delivery platform, alongside practical guidance on how linguistic AI is reshaping multilingual content operations for global enterprises.
What you will see
- Josh Steen, Group Product Manager for Tridion Docs and Tridion One, on near-term product priorities and new capabilities designed for teams managing structured content in complex, regulated, and multilingual environments.
- Bart Maczynski, VP of Solutions Consulting at RWS TRANSFORM, on how Language Weaver Pro, Machine Translation Quality Estimation, and culturally intelligent AI are changing what is possible for organizations with large-scale multilingual content needs.
- Justin Harrison, Product Lead for Tridion Sites and DXD, on the roadmap for intelligent content delivery, personalization, AI-driven digital experiences, and what is next for organizations delivering structured content across web and digital channels.
- Frank Closset, Chief Customer Officer at Tridion, on the launch of a new Customer Success function, what it is, how it works, and what it means for RWS' partnership with you to get lasting value from your Tridion investment.
Who this is for
Session 2 is for product owners, content operations managers, localization leaders, digital experience teams, and anyone responsible for the long-term direction of their organization's content platform. Whether you are evaluating your roadmap alignment, planning a migration, or looking to expand how you use Tridion, this session gives you the information to make those decisions with confidence.
Tridion Live Sessions starts on 28 May.
To see the Session 1 agenda and register, click here.
What's happening on 29 May
Welcome, session recap, and what's ahead
Dipo Ajose-Coker · Head of Product Marketing CT Portfolio
Opening Session 2 with a brief recap of the key themes and announcements from Session 1 on 28 May — including Tridion Agent and Tridion Connect. A link to the Session 1 recording is available for anyone who missed it. Then a look at what today's session covers.
OPENING
What's next from Tridion
Josh Steen · Group Product Manager, Tridion Docs and Tridion One
The Tridion Docs roadmap has never been more directly shaped by what customers need. Josh covers near-term priorities, upcoming capabilities, and what the integration of AI means for teams already working in Tridion Docs.
PRODUCT ROADMAP
Linguistic AI and Tridion Docs integrations — scaling translation and shortening market entry
Bart Maczynski · VP of Solutions Consulting, RWS TRANSFORM
Bart explores how Language Weaver Pro, Machine Translation Quality Estimation (MTQE), and upcoming innovations in culturally intelligent content are shaping multilingual content operations for global enterprises.
AI AND TRANSLATION
What's next for Tridion Sites and DXD
Justin Harrison · Product Lead, Tridion Sites / DXD
Content does not end at authoring — it ends at the audience. Justin covers the roadmap for Tridion Sites and the Digital Experience Delivery platform: intelligent personalised delivery, deeper AI integration, and the architecture behind zero-click and hyper-personalised experiences.
PRODUCT ROADMAP
Your success, our focus — updates to Customer Success
Frank Closset · Chief Customer Officer, Tridion
Frank introduces the new Tridion Customer Success function: what it means, how the team will work with you, and what you can expect from this new way of partnering to get more value from your Tridion investment.
CUSTOMER SUCCESS
Close — summary, takeaways, and next steps
Dipo Ajose-Coker · Head of Product Marketing CT Portfolio
Final summary across both sessions, key takeaways, how to continue the conversation with the RWS team, and what comes next.
CLOSING
Meet your speakers
Josh Steen
Product Lead, Tridion Docs
RWS Group, Tridion
Josh Steen is Group Product Manager for Tridion Docs and Tridion One at RWS. He holds a master's degree in technical writing and brings more than 20 years of experience as an enterprise content systems expert across a wide range of industries, including manufacturing, software, finance, regulated medical devices, and pharmaceuticals. Josh combines deep domain knowledge with a practical understanding of what content teams need from their platforms; and translates that into product direction that reflects the real challenges organizations face when managing structured content at scale.
Bart Maczynski
VP of Solutions Consulting
RWS Group, Tridion
Bart Maczynski is VP of Solutions Consulting at RWS TRANSFORM. Over more than 25 years, he has helped enterprise and government organizations manage multilingual content at scale, advising content and localization leaders on how to break down language barriers without multiplying operational complexity. At RWS TRANSFORM, Bart works at the frontier of linguistic AI; helping organizations understand how Language Weaver Pro, Machine Translation Quality Estimation, and culturally intelligent content can transform their global content operations, shorten time to market, and raise the bar on translation quality.
Justin Harrison
Product Lead, Tridion Sites / DXD
RWS Group, Tridion
Justin Harrison is Product Lead for Tridion Sites and the Digital Experience Delivery platform at RWS. He joined Propylon in 2025 with responsibility for product strategy and delivery, user experience design, and quality. Justin spent a decade working as a software engineer before moving into product management, where he has now accumulated more than 15 years of experience working with government departments, regulated semi-state bodies, and large corporate entities. He brings a technical depth and delivery focus that shapes how Tridion Sites evolves for the demands of AI-driven digital experience.
Frank Closset
Chief Customer Officer
RWS Group, Tridion
Frank Closset is Chief Customer Officer at Tridion, where he focuses on strengthening customer relationships and ensuring that customer needs shape Tridion's strategy, products, and services. He brings more than 25 years of experience across engineering management, product management, and content technology leadership. In his previous role, Frank served as Head of Product for Tridion Sites, Tridion Docs, and Fonto. He holds two master's degrees from the University of Leuven; in Applied Economics and Business Informatics; and has worked with global organizations to integrate component content management solutions into their workflows and business processes.
Dipo Ajose-Coker
Head of Product Marketing CT Portfolio
RWS Group, Tridion
Dipo Ajose-Coker is the Solutions Architect and Strategist at RWS Tridion Docs. With 18 years of experience as a technical communicator specializing in MedTech and structured content, Dipo expertly bridges developers and users. Today, he focuses on crafting strategic messaging and driving solutions that empower businesses through intelligent content management.
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