AI-powered conversational analysis gives digital transformation a boost
When this fast-growing IT service provider wanted to advance its AI offerings, it turned to the RWS Technology Services team for help.
A fast-growing IT service provider wanted to advance its AI offerings and turned to the RWS Technology Services team for help. Our team has been a development partner of this service provider for many years, helping to add several AI-powered capabilities to its customer offerings. RWS developed an automated web application, an AI powered analysis that could potentially be used to help extract the relevant information from the audio recordings to minimize risks and reduce time-to-market.
This application is playing an important role in the continuing digital transformation efforts of the government agency for which it was developed.
Challenges
- Gap in the current capture of software requirements from audio and video recordings
- Unreliable documentation of information or expectations of stakeholders
Solution
RWS developed a web application with browser-based user interface (UI) to extract software requirements from audio and video recordings.
- Implemented NLP and ML model research and training
- Speech-to-text tool implementation
- AI-powered intelligent automation
- Back-end and Front-end development with robust frameworks and APIs
Results
- Much more reliable capture of requirements, with much less effort for developers
- Time and cost savings (and greater productivity for new hires) from leveraging previous work
- Opportunities for further use cases through further ML development