Industrial Manufacturing
Create multilingual content-on-demand across touchpoints, from exploration to configuration, and through to connected experiences, and aftersales services.
Our comprehensive language and content solutions can help you meet the needs of the entire value chain by adopting mature agile software practices, while lowering costs and increasing efficiency.
Why RWS?
Take full control of the manufacturing content lifecycle with an organization you can trust.
Trusted by 51 of the top 68 manufacturing companies.
Integrated technology stack.
1,400+ in-house linguists.
Secure multilingual content management.
Scalable, vendor-agnostic language management technology.
Discover how Content-as-a-Service can help you transform your after-sales business model.
Areas of expertise
Global language and content management for Industry 4.0
Global digital experiences
Create, translate, and publish content globally across the entire content lifecycle from marketing imagery to detailed feature information, and from your latest campaign, to practical in-device self-service, on any channel, device or context.
Digital operator manuals
Adopt a high-tech approach to digital manuals tuned to your product’s specific configuration, and always up-to-date on the IoT-enabled device itself, on the customer portal, and through mobile devices, enhanced with augmented reality (AR) capabilities, as well as product-specific print-on-demand.
Aftersales and aftermarket
Drive manufacturing margins with greater aftersales efficiency for your IoT-enabled products. Always have in-time availability of technical product information, knowledge base content, and up-to-date content for repair and maintenance procedures, to prevent downtime and improve customer satisfaction and brand loyalty.
Multilingual field service
Always have multilingual access to field service documents such as warranty claims, service helpdesk tickets, chat records, or FAQs. Empower aftersales, product management, and development to tackle systemic problems quickly to protect brand reputation.
Global communication
Synchronize multilingual content across marketing, product management, engineering, and aftersales to keep up with shorter product lifecycles, gain cost savings, deliver quality translations, and remain competitive.
Software localization and testing
Launch your software-based services simultaneously in any language and support diagnostic, embedded software, and back-end system updates that are secure and broadly automated.
Solutions
Web content management
Dynamically personalize your content based on profiles, browsing behavior, and device to ensure brand and message consistency through content reuse.
We can help you automatically manage and distribute your translated content across web, mobile, and other digital touchpoints for all your brands, and markets.
Web content management
Structured content management
Machine translation
Translation management
Product testing
“Cooperation is incredibly smooth, and we are able to use our resources that much more efficiently. What this all amounts to, is that we are able to deliver product manuals that match the quality of our forklifts—and, in a fraction of the time.”