Privacy Notice for Trados Products

Date of Last Update: 30 April 2025

Your privacy matters
RWS Holdings PLC and its affiliated companies (together, "RWS") provide a suite of translation technology products under the Trados brand, including software solutions such as Trados Enterprise, Trados Accelerate and Trados Team (Trados Products).

This Privacy Notice applies solely to the personal information collected and processed by RWS in connection with your use of Trados Products and purchases. It does not cover any separate linguistic or translation services that RWS may offer.

RWS is committed to protecting your privacy and handling your personal information responsibly when you interact with and use Trados Products. This Privacy Notice explains what personal information we collect, how we use and share it, and the rights you have regarding your data.

Why and how do we collect your personal information?
We collect your personal information directly through Trados products.

Purpose	Legal Basis
Provide access to, and functionality within, the Trados products in accordance with our Terms and Conditions. Provide product updates, support and service-related notifications. Process payments in relation to your Trados Product subscriptions and purchases.	Performance of contract.
Improve and support the performance and user experience of Trados products. Prevent and detect online fraud and security incidents. Produce aggregated statistics for internal customer account and market analysis and planning.	Our Legitimate interest.
Carry out auditing activities and resolve legal disputes.	Compliance with legal and regulatory obligations.
Direct Marketing Send you email communications on feedback or market research surveys, newsletters, marketing and promotional materials. You may unsubscribe from these communications at any time.	Our Legitimate interest.

What personal information do we collect?
RWS will as controller collect your personal information as follows:

Data Type	Processing Purpose
Name, contact details e.g. email, address, telephone number, billing details (address, VAT number)	Account registration and use.
Connection data e.g. IP address	Connection and security
Payment information e.g. bank and credit card details	Online subscriptions including trials.

With whom do we share your personal information?

To fulfil the purposes described above, we will share your personal information with relevant third-party service providers outlined below:

Third Party Service Providers	Purpose For Sharing
Payment service provider	Management of customer payments
Subscription management provider	Management of customer subscriptions
Marketing management provider	Direct marketing management/communications
CRM provider	Client relationship management
Cloud service providers	Data hosting (Rest assured, your data is encrypted while hosted with AWS and not accessible)

Such third-party providers act for, on behalf of, and under the instructions of RWS, and are required to adhere to our policies, procedures and processes and to comply with applicable data privacy laws.

RWS may also share your personal information with other third parties if required to do so by applicable law or regulation.

In accordance with the California Consumer Privacy Act, in the preceding twelve (12) months, RWS has not sold any personal information.

Do we transfer your personal data externally?
Trados Products is is hosted on the Amazon Web Services (AWS) platform with current options including AWS Frankfurt (Germany) and AWS Montreal (Canada).

In the event that your personal data is transferred to a country which is not governed by a data protection law affording a similar or adequate level of data protection than that in force in your country of residence, RWS will take steps to ensure an adequate level of protection of the transferred data in the country of transfer by entering into appropriate data transfer agreements, such as those based on the European Standard Contractual Clauses issued by the European Commission.

With respect to RWS’s intra-group personal data transfers, RWS has concluded an intra-group data transfer agreement with its affiliates, a copy of which is available by using the Contact details below.

How long do we retain your personal data?
We will retain your personal data for the purposes for which they were collected, notably to provide our services, respond to your enquiries and data subject requests, prevent and combat fraud and security incidents, comply with our legal obligations such as tax, audit and financial reporting, within the limits prescribed by applicable regulations, and to preserve evidence for the management of disputes, claims or litigation.

At the end of the retention period, which is globally up to 7 years from the date of your last interaction with our Trados Products, your personal data will be processed for deletion.

However, your payment information will only be retained for the duration of your subscription and until all payments are processed. This data is then subsequently deleted without delay. You also have the option to delete your credit card data directly in our portal at your convenience.

How do we ensure your personal data is safe?
RWS will implement and maintain administrative, organisational, technical and physical security measures to ensure the confidentiality, integrity and availability of our systems that process your personal data.

Your Rights
RWS’s objective when processing your personal data is to both protect and handle it responsibly. We are committed to complying with this Privacy Notice and applicable data protection and privacy laws including but not limited to:

EU General Data Protection Regulation of 2016 (‘GDPR’)
Data Protection Act of 2018 (‘DPA’)
Canada Personal Information Protection and Electronic Documents Act of 2000 (‘PIPEDA’)
California Consumer Privacy Act of 2018 (‘CCPA’)
Brazil General Personal Data Protection Law of 2018 (‘LGPD’)
Australia Privacy Act 1988 (‘Privacy Act’)

You are entitled to several rights in relation to your personal data under application data protection laws:

You have a right to access and rectify the personal data RWS processes about you. Upon legitimate grounds, you also have a right to erasure (right to be forgotten) of your personal information.
Depending on your country of residence and upon legitimate grounds, you also have a right to restrict the processing of your personal information, a right to object to the processing, and a right to data portability.
You also have a right to lodge a complaint with your local Supervisory Authority responsible for overseeing the processing of personal data. In the list of RWS Companies are details of the relevant Supervisory Authorities per country in which we operate.

To exercise your rights, please contact privacy@rws.com.

Contact Information
If you have any questions or issues about RWS’s Global Privacy Notice, please contact us at:

Christel Cao-Delebarre
Group Head of Global Privacy

Email:
privacy@rws.com

Postal Address:
RWS Holdings Plc
The Legal Department
RWS Compass House
Vanwall Business Park, Vanwall Road
Maidenhead, Berkshire
SL6 4UB
United Kingdom

RWS Holdings plc is a company registered in England with registered number 03002645.

Changes.

Our privacy policy may change over time. We will post any privacy notice changes on this page. For other privacy information, please visit Privacy at RWS.