This integration gives Salesforce Knowledge users greater control over translation directly from the knowledge base, helping them to create and manage multilingual articles much more easily. The connector is delivered as an app from the Salesforce AppExchange, and works with both the Classic and Lightning versions.

Within Salesforce Knowledge its features include:

  • A project creation wizard, guiding users to push content to Trados for translation
  • An option to automate this whole project creation and delivery process
  • An option to approve the cost before translation proceeds
  • A detailed project overview, showing project workflow status
  • A scheduler to automate retrieval of translated content back from Trados