Our People

The Group’s activities are highly skilled and labour intensive and therefore highly reliant upon the skills, dedication and passion of all of our staff and contractors, who are expected to meet our clients’ demand for excellent quality and timely delivery. The values that we promote include the mutual respect of peers, commitment to outstanding quality of work, trust, integrity and honesty.

RWS looks to employ individuals who reflect the diversity of the Group’s communities and reinforce our ethical values and behaviours. No discrimination is tolerated, and we endeavour to give all employees an excellent working environment, the latest technology, appropriate training and development support, social opportunities and competitive benefits package.

Diversity of our employees as at September 30, 2019:
Age <30 30-50 >50
32% 59% 9%


Male Female Undisclosed
48% 52% 0%


Employee status
Permanent Non-permanent
77% 23%


Employee category
Male Female Total
Manager 56% 44% 8%
Non-manager 48% 52% 92%


Years’ service
Less than a year 24%
Between 1 and 5 years’ service 46%
Over 5 years’ service 30%

2018 Gender Pay Gap Report for RWS Translations Ltd


We provide an active programme of matched funding charitable support to charities proposed by our employees. We also actively promote foreign language learning through school and university partnership programmes. Two of our initiatives this year have included the RWS Scholarship Programme with The University of Manchester and in- depth involvement with the Outward Bound Trust.

Client responsibility

RWS strives to satisfy its clients’ needs by providing services that meet and/or exceed their expectations. Our clients rely on our expertise, integrity and creativity to help them overcome their translation challenges and keep their businesses moving forward in a global environment. Our employees are aware of the role they play in achieving this which is reflected in improving and optimizing existing processes and controls, striving for:

  • On-time delivery
  • Right first time
  • Client satisfaction

Supply chain

Maintaining a well-managed supply chain is a priority to RWS as it is essential to building a sustainable business. Our suppliers are selected on quality, service and cost criteria as part of our responsible procurement practices. We are mindful of our obligations under the Modern Slavery Act, 2015 and our zero tolerance of slavery and human trafficking in our supply chain.