Our People

The Group’s activities are highly skilled and labour intensive and therefore highly reliant upon the skills, dedication and passion of all of our employees and contractors, who are expected to meet our clients’ demand for excellent quality and timely delivery.

The values that we promote include the mutual respect of peers, commitment to outstanding quality of work, trust, integrity and honesty.

Health and wellbeing

RWS is committed to supporting and developing the health and wellbeing of its people in a complex and demanding digital led world.  Our wellbeing initiatives bring together a set of offerings to promote a healthy mind, body, and work-life balance in a way that works for each individual throughout our global organization. At RWS we support the physical and mental health of our employees to enable them to thrive in their professional and personal lives.

We are also committed to providing a safe environment for its employees.  Whilst we recognize that the nature of our business is very low risk in relation to health and safety, we strive to drive ongoing improvements to ensure we meet, and or exceed legislative requirements.

Personal development

Maximising the potential of our employees is central to our growth.  We have implemented initiatives globally to help our employees develop and further their careers.  We provide various programmes to develop the global capabilities of our employees including talent development, business training and management development.

Equality, Diversity and Inclusion

RWS looks to employ individuals who reflect the diversity of the Group’s communities and reinforce our ethical values and behaviours. No discrimination is tolerated.  This includes direct, indirect and  associative discrimination.  We endeavour to provide all employees with an excellent working environment, the latest technology, appropriate training, learning and development support, social opportunities and competitive benefits package to ensure long-term employee engagement and job satisfaction.

Social dialogue

Social dialogue, in various forms, is common across RWS.  Social dialogue takes place at a group, divisional and local level. It includes all type of communication and consultation between RWS employees on all manner of topics including, social issues and events, environmental and wellbeing issues, working conditions and various governmental policies of common interest.

Dialogue is encouraged and is promoted through internal surveys and ‘pulse checks’, holding regular town hall meetings and divisional briefings, together with management team updates and newsletters.

Diversity of our employees globally (including office-based and remote workers) as at September 30, 2019:
Age <30 30-50 >50
32% 59% 9%


Male Female Undisclosed
48% 52% 0%


Employee status
Permanent Non-permanent
77% 23%


Employee category
Male Female Total
Manager 56% 44% 8%
Non-manager 48% 52% 92%


Years’ service
Less than a year 24%
Between 1 and 5 years’ service 46%
Over 5 years’ service 30%

2019 Gender Pay Gap Report for RWS Translations Ltd


We provide an active programme of matched funding charitable support to charities proposed by our employees. We also actively promote foreign language learning through school and university partnership programmes. Two of our initiatives this year have included the RWS Scholarship Programme with The University of Manchester and in- depth involvement with the Outward Bound Trust.

Client responsibility

RWS strives to satisfy its clients’ needs by providing services that meet and/or exceed their expectations. Our clients rely on our expertise, integrity and creativity to help them overcome their translation challenges and keep their businesses moving forward in a global environment. Our employees are aware of the role they play in achieving this which is reflected in improving and optimizing existing processes and controls, striving for:

  • On-time delivery
  • Right first time
  • Client satisfaction

Supply chain

Maintaining a well-managed supply chain is a priority to RWS as it is essential to building a sustainable business. Our suppliers are selected on quality, service and cost criteria as part of our responsible procurement practices. We are mindful of our obligations under the Modern Slavery Act, 2015 and our zero tolerance of slavery and human trafficking in our supply chain.