Deliver powerful customer support experiences with ‘intelligent content’
Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty.
However, in this digital-first world, where so much activity has moved online, customer expectations have skyrocketed and failure to meet customers on their own terms is brutally punished.
Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.
IDC Technology Spotlight 2021
Component Content Management Systems (CCMS) are on the rise, with organizations starting to budget more for them. A CCMS is essential to fuel digital transformation and in turn deliver a high-quality customer and employee information experience.
Learn why a CCMS is the key to helping customers and staff find the one right answer to their questions in this research report from International Data Corporation (IDC).
Benefits
Easy information findability
Reduce information fragmentation
Centralizing information management helps unify operations and eliminate information silos. With Tridion you can control the entire content lifecycle – from creation and review to management and delivery – at scale and in an agile manner.
- 40% reduction in errors
- 44% increase in productivity
- 40% reduction in content creation costs
Strict information governance
Security and governance of content are increasingly important to organizations. Having full traceability and an audit trail of business-critical information is of vital importance in some sectors.
Tridion provides this and has been proven to reduce risk by 23%.
Easy implementation of next-gen tech
Intelligent content supply chain
Testimonials
