Deliver powerful customer support experiences with ‘intelligent content’
Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty.
However, in this digital-first world, where so much activity has moved online, customer expectations have skyrocketed and failure to meet customers on their own terms is brutally punished.
Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.
To cope with the explosion of content needed in a digital-first world and to continue to deliver great customer experiences, businesses need to ensure that they can provide relevant, up-to-date information, quickly, to any channel, in any format, at any time – increasingly, when customers can’t find what they need immediately, they look elsewhere and you lose them.
Tridion provides you with robust and scalable knowledge management and helps you effectively create, manage and publish multilingual information in any format and on any channel.
With its ‘intelligent content’ you can deliver accurate product information for after-sales and self‐service to customers, field service and support teams – and scale as the number of your products, variations and markets grow.
Benefits
Easy information findability
Reduce information fragmentation
Centralizing information management helps unify operations and eliminate information silos. With Tridion you can control the entire content lifecycle – from creation and review to management and delivery – at scale and in an agile manner.
- 40% reduction in errors
- 44% increase in productivity
- 40% reduction in content creation costs
Strict information governance
Security and governance of content are increasingly important to organizations. Having full traceability and an audit trail of business-critical information is of vital importance in some sectors.
Tridion provides this and has been proven to reduce risk by 23%.
Easy implementation of next-gen tech
Intelligent content supply chain
Testimonials
