RWS Response to the Coronavirus
RWS has continuously monitored the global COVID-19 pandemic, actively taking measures to respond to the rapidly changing situation—not only to ensure the health, well-being and safety of our employees and their families, but also to reduce any risk in the delivery of our content and language solutions to customers.
Business continuity is one of our key priorities here at RWS and, as part of our plans, we have activated a global crisis response team, who are working to manage all impacted countries and regions, to safeguard our people and minimize any impact to your business.
Our orchestration platform with virtualized environments, storage, and automation tools help to mitigate any major operational disruption so you continue to receive the continuity, quality, and support you expect from RWS. We are on hand 24/7 to address your needs.
Supporting business continuity for our colleagues and customers
Working from home
Coordination, planning, and monitoring
Are you facing new communications challenges? RWS can help
RWS Cloud Operations has implemented several measures and continues to implement best practice across the organization. Our applications, VPN connectivity, monitoring, and internet connectivity have all been considered in work from home testing and, given the preparation, we expect limited to no impact to our operations as of today.
Additionally, Our Cloud Service Providers are proactively scaling both servers and network capacity in order to be able to respond to any additional load that we see as a result of changing work patterns, or protect our customers from short-term supply disruptions. For data center operations, our Cloud Service Providers have segmented staff in each region into sub-teams to ensure support. Our Cloud Service Providers also have diversity in their supply chain from multiple locations around the world, as well as significant buffer capacity, and are confident that we can work around any potential disruptions in the supply chain.