Colleague engagement

Colleague engagement is critical to our sustained success as an organisation. Research shows that the more engaged colleagues are the more they provide their discretionary effort in favour of the business and all its stakeholders willingly, advocate products and services more, and stay with the business for longer.

Last year we again partnered with external employee engagement experts Qualtrics to undertake our annual Group-wide engagement survey, and together with our implementation partner Feedback Works, we deployed a world-class external survey tool. As well as providing more precise colleague engagement data, the survey allows us to benchmark our results externally.

6,457 respondents

84% response rate

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Reward and recognition

One of our lower scoring engagement areas in last year’s survey was Performance & Reward (52%) and for FY23 we committed to developing a clear global job architecture and banding framework as it forms the foundation for many of our core people processes, including performance, reward and career development as well as enabling the implementation of our HR Information System (HRIS) across the Group.

This framework, developed with Willis Towers Watson, is now ready for global implementation early in FY24.  It will enable good external pay benchmarking and more accurate levelling of roles across divisions and geographies.

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We achieved a 61% favourable employee engagement score (FY22: 69%). We fully recognise that the external challenges we experienced in FY23 have impacted our overall employee engagement score and we believe we can make positive progress in the year ahead.
In our latest survey (September FY23) our highest scoring area was Trust and Respect (83% favourable), followed by ESG Factors (82%), and Role Factors (80%) which included questions about agile working and how managers remove barriers to work. Diversity was also a strong area at 72% favourable, as it was last year.