Terms and Conditions
1. Terms Applicable to Specific Content and Areas of the Site
2. Use of Materials
You may download, store, display on your computer, view, listen to, play and print Materials that RWS publishes or broadcasts on the Site or makes available for download through the Site subject to the following: (a) the Materials may be used solely for your personal, informational, noncommercial purposes; (b) the Materials may not be modified or altered in any way, including but not limited to, any removal of any copyright and proprietary notices, which must be replicated in any copies; and (c) the Materials may not be redistributed, including but not limited to, any copying or posting on any network computer or broadcast in any media. Except where your use constitutes "fair use" under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any Materials or other content from the Site in whole or in part without the express authorization of RWS. Use for any other purpose is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Materials specified above do not include the layout or design of this website. Elements of this site are protected by trade dress or other laws and may not be imitated or reproduced in whole or in part. Materials specified above do not include logos, graphics, sounds or images on this web site, which may be reproduced or distributed only when expressly set forth herein.
3. Use of Community Services
Community Services are provided as a convenience to users and RWS is not obligated to provide any technical support for, or participate in, Community Services. While Community Services may include information regarding RWS products and services, including information from RWS employees, they are not an official customer support channel for RWS.
4. Reservation of Rights
The Site and Content provided on or through the Site are the intellectual property and copyrighted works of RWS or a third-party provider. All rights, title and interest not expressly granted with respect to the Site and Content provided on or through the Site are reserved. All Content is provided on an "As Is" and "As Available" basis, and RWS reserves the right to terminate the permissions granted to you in Sections 2 and 3 above and your use of the Content at any time.
5. Your Content
You agree that you will only upload, share, post, publish, transmit, or otherwise make available ("Share" or “Sharing”) on or through the Site Content that you have the right and authority to Share and for which you have the right and authority to grant to RWS all of the licenses and rights set forth herein. By Sharing Content, you grant RWS a worldwide, perpetual, royalty-free, irrevocable, nonexclusive, fully sub-licensable license to use, reproduce, modify, adapt, translate, publish, publicly perform, publicly display, broadcast, transmit and distribute the Content for any purpose and in any form, medium, or technology now known or later developed. This includes, without limitation, the right to incorporate or implement the Content into any RWS product or service, and to display, market, sublicense and distribute the Content as incorporated or embedded in any product or service distributed or offered by RWS without compensation to you. You warrant that: (a) you have the right and authority to grant this license; (b) RWS's exercise of the rights granted pursuant to this license will not infringe or otherwise violate any third-party rights; and (c) all so-called moral rights in the Content have been waived to the full extent allowed by law.
You agree that you will neither use the Site in a manner, nor Share any Content, that: (a) is false or misleading; (b) is defamatory, derogatory, degrading or harassing of another or constitutes a personal attack; (c) invades another's privacy or includes, copies or transmits another's confidential, sensitive or personal information; (d) promotes bigotry, racism, hatred or harm against any group or individual; (e) is obscene or not in good taste; (f) violates or infringes or promotes the violation or infringement of another's rights, including intellectual property rights; (g) you do not have the right and authority to Share and grant the necessary rights and licenses for; (h) violates or promotes the violation of any applicable laws or regulations; (i) contains a solicitation of funds, goods or services, or promotes or advertises goods or services; or (j) contains any viruses, Trojan horses, or other components designed to limit or harm the functionality of a computer. RWS may report you to the relevant authorities and may act under the fullest extent of applicable laws if you transmit or upload content intended or designed to cause harm.
RWS does not want to receive confidential information from you through or in connection with the Site. Notwithstanding anything that you may note or state in connection with Sharing Content, it shall not be considered confidential information and shall be received and treated by RWS on a non-confidential and unrestricted basis and RWS shall not take and shall not be required to take any steps to safeguard the confidentiality of any information that you Share, other than as specified in RWS's Privacy Notice.
6. Security, Passwords and Means of Accessing the Site and Content
You agree not to access or use the Site in any manner that could damage, disable, overburden, or impair any RWS accounts, computer systems or networks. You agree not to attempt to gain unauthorized access to any parts of the Site or any RWS accounts, computer systems or networks. You agree not to interfere or attempt to interfere with the proper working of the Site or any RWS accounts, computer systems or networks. You agree not to use any robot, spider, scraper or other automated means to access the Site or any RWS accounts, computer systems or networks without RWS's express written permission.
RWS has no obligation to monitor the Site or screen Content that is Shared on or through the Site. However, RWS reserves the right to review the Site and Content and to monitor all use of and activity on the Site, and to remove or choose not to make available on or through the Site any Content in its sole discretion. RWS may remove Content that is confidential or proprietary to a third party without that third party's permission.
9. Termination of Use
RWS may, in its sole discretion, at any time discontinue providing or limit access to the Site, any areas of the Site or Content provided on or through the Site. You agree that RWS may, in its sole discretion, at any time, terminate or limit your access to, or use of, the Site or any Content. RWS may terminate or limit your access to or use of the Site if RWS determines, in its sole discretion, that you have infringed the copyrights of a third party. You agree that RWS shall not be liable to you or any third-party for any termination or limitation of your access to, or use of, the Site or any Content, including Content that you may have Shared.
10. Third Party Web Sites, Content, Products and Services
The Site provides links to Web sites and access to Content, products and services of third parties, including users, advertisers, affiliates and sponsors of the Site. RWS is not responsible for third party Content provided on or through the Site or for any changes or updates to such third-party sites, and you bear all risks associated with the access to, and use of, such Web sites and third-party Content, products and services.
EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, THE SITE, AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RWS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE SITE AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE. RWS MAKES NO WARRANTY THAT: (A) THE SITE OR CONTENT WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY CONTENT PROVIDED ON OR THROUGH THE SITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY CONTENT PURCHASED OR OBTAINED BY YOU ON OR THROUGH THE SITE WILL MEET YOUR EXPECTATIONS.
ANY CONTENT ACCESSED, DOWNLOADED OR OTHERWISE OBTAINED ON OR THROUGH THE USE OF THE SITE IS USED AT YOUR OWN DISCRETION AND RISK. RWS SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF CONTENT. RWS RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO, AND MONITOR THE USE OF, THE SITE AND CONTENT PROVIDED ON OR THROUGH THE SITE AT ANY TIME WITHOUT NOTICE.
12. Limitation of Liability
IN NO EVENT SHALL RWS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE SITE OR ANY CONTENT PROVIDED ON OR THROUGH THE SITE.
13. Exclusions and Limitations
14. Personal Data
RWS will be processing your personal data the details of which appear in the Privacy Notice. Your consent will be obtained to authorize RWS to process your personal data.
15. Persons Not of Age of Majority
Persons who are not of the age of majority are not eligible to use the Site, and we ask that no information in relation to such persons be submitted to RWS.
16. Availability of Products
Information on the Site may reference or cross-reference RWS products, programs, or services that might not be available in your location. Such references do not imply that RWS plans to make such products, programs, or services available in your location. Please contact your local RWS representative for more information.
17. Waiver and Severability
18. Community Guidelines
Operating a community in a mixed mode of employees, customers, partners and just about anybody that subscribes to us, is equally challenging online as it would be if we were all physically in the same room. We have to find our best way to serve you. Nevertheless, we already had some experiences that we would like to share with you. Some are fundamental or obvious and some might just be handy to know. By joining our community, you are adhering to these guidelines.
Respect and Safety
RWS operates across the globe. we will treat everybody with equal respect and dignity. It is of utmost importance that, above all, every individual can feel at home at our community. This requires at all times an engagement that you will reserve for your friends also if you disagree business wise. We are all different, but nobody is more or less. We believe in the power of bringing people together across the globe and the enriching experience to work globally. In that context we are mindful of each other's culture and life convictions. We always intend the best and are open to positive dialogue if the effect sometimes is less than the best intention.
Safeguard your privacy and that of others
We at RWS are serious about your privacy. There is a myriad of measures RWS have taken to secure your privacy and to make sure that others do not see what you do not want to be seen. We've done that on the technical, functional, people and process levels. However, a community is, by definition, a real time system. We have elected not to 'release-to-publication' information through a moderator 'bottleneck'. This means that whatever is delivered, is published immediately and is there at your fingertips, real time.
Good custom: No company names and company specific information
It is a good custom not to speak about company names but focus on the knowledge required to be successful in your business. Especially check your screenshots, code dumps, attachments etc. for information that your management probably do not want you to distribute. Typically, employee names, server names are something you might want to anonymize before posting. We rely on common business sense. We instruct our moderators to be vigilant and properly assist and protect all our members in their journey with RWS.
Good Custom: No pricing information or discussion
Communities should not be used to share or discuss pricing information. Moderators will intervene and protect all our members’ privacy. This community is for discussion and conversation only. Please do not use this as a platform to spam members with ads or unrelated content. Attacks, foul language and all other rude behavior will not be tolerated and will be removed. We want to maintain the quality of this group and will remove those who abuse it.
The RWS Community is built to support you to be successful
In the community we strive for ONE version of the truth. It is the nearest thing to reality. We strive for perfection, but we know there are so many variables that we will never reach completeness. The community is designed for you and around you, no matter where you are in your journey with RWS. Your growth is the growth of RWS. It is that simple.
Opinions & Facts
Opinions are always welcome but are more for Forums or Blogs. Forums and Blogs are now an integral part of every RWS Community group. Anybody can use them. They are moderated by the core teams of that group. Wiki's are there for recording factual information that doesn't perish over time.
Comments on the content are highly appreciated. We have dedicated teams for each group, and they really love the interaction. Each page has a comment footer. Feel free to comment on any article.
So, you see something that is not correct or needs a nuance. Be bold. Be brave! Click the edit tab and edit the article. This is also YOUR content. The community of 'minds alike' really likes to see others edit their articles. It only improves the quality of the article making it more valuable. The more active the community, the more gains for all that participate. Instead of logging a call or sending an email, why not correct it instantaneously!
Rate an article that you like or dislike. We use the rating to learn and to make sure that the articles are to the point and helpful. Equally, low rated articles are removed and discussed internally why they are low rated. It takes a single click to let the author know what you think.
User Access & Malintent
Anybody can enter, but we make sure we know who you are. Also, the knowledge ownership and moderation - usually the hard part to organize - are firmly embedded in our organization. The work is done inside the community, not as work on the side. So, we see you as part of our organization. And we are serious about serving you. Conversely, anybody with a clear bad intention will be spotted immediately. For the sake of the ever-growing number of serious members we will be swift and firm to those who seek malice.
A Community is not "Support"
The good thing is that now RWS both has a Community Service and Support service. The distinction is obvious. In a community you may or may not get an answer, in Support you can simply refer to your support contracts and associated Service Level Agreement. This doesn't mean RWS doesn't pay attention or doesn't care. It's just a different way of solving a business problem.