Glossary

Digital experience management

Digital experience management (DXM) is the practice of creating, delivering and optimizing digital interactions across multiple channels – ensuring they are consistent, relevant and engaging for every user. It combines technology, content and analytics to help organizations manage customer journeys at scale.

Description

Digital experience management brings together content management, personalization and localization within one cohesive strategy. It ensures that audiences receive meaningful, context-aware content – whether they are reading a product manual, browsing a website or using a voice interface.

Modern DXM platforms act as the foundation for this strategy, connecting structured content with design systems, customer data and performance insights. For global organizations, they also enable multilingual content delivery, ensuring messages are adapted for local audiences without losing brand consistency. RWS’s Tridion platform supports digital experience management by helping enterprises structure, govern and deliver content that is intelligent, discoverable and scalable. It connects content creators, translators and developers – enabling brands to speak with one voice everywhere they operate.