Manage your multilingual marketing, product, and service content across all digital channels, for prospects, customers, the connected vehicle, and a globally distributed aftersales organization.
Adopt automation to lower costs and increase efficiency so that drivers, service technicians, engineers, manufacturers, and dealers alike, always have up-to-date, relevant, and predictive content that truly connects driver, vehicle, and experience to stay ahead of the fleet.
Areas of expertise
Global digital experiences
Translate your digital experience along the entire customer journey, from marketing imagery to detailed feature information, and from your latest most engaging campaign, to practical self-service help on any channel, device, or context all with personal, and cultural relevance.
Digital owner manuals
Adopt a high-tech approach to digital manuals to stay up-to-date with over-the-air (OTA) software updates across human-machine interfaces (HMI), customer portals, mobile devices, and vehicle-specific print-on-demand.
Aftersales, and aftermarket
Drive automotive margins by delivering service information, personalized to the vehicle configuration (VIN), fault code (diagnosis), or maintenance task, directly to web and digital applications used by the dealership and service technicians.
Multilingual field service
Always have multilingual access to warranty claims, service helpdesk tickets, chat records, or FAQs and avoid delayed responses between field service, dealers, central aftersales, and helpdesks to improve brand reputation.
Synchronize multilingual content across marketing, product management, engineering, and aftersales to keep up with shorter product lifecycles, gain cost savings, deliver quality translations, and remain competitive.
Software localization and testing
Launch your software-based services simultaneously in any language and support diagnostic, in-vehicle software, and backend systems updates that are secure and broadly automated.
A world-leading premium automobile manufacturer consolidated and centralized its localized assets across 37 languages to scale and support worldwide customer experiences.
"The service information platform developed is a very successful project. The solution is fully functional and can be customized to meet our requirements. Throughout the process, development engineers were very professional and cooperative giving us great support. We are very grateful."