Live chat translation

Live chat translation uses Neural machine translation (NMT) and contextual learning to convert messages instantly between languages during a conversation. The technology detects input language, translates it into the recipient’s preferred language and maintains meaning, tone and formatting across exchanges.

This capability helps global organizations support customers and employees in their native languages, creating seamless experiences without requiring multilingual staffing. When combined with Human-in-the-Loop (HITL) review, it balances speed with accuracy, ensuring messages are not only fast but contextually correct. In enterprise settings, live chat translation often integrates with CRM, helpdesk and chatbot platforms, allowing translation to happen automatically within secure environments.

At RWS, live chat translation is where language intelligence meets real-time engagement. Through Language Weaver, we provide secure, enterprise-grade machine translation that integrates seamlessly with chat, CRM and AI systems.

Our Human + Technology model ensures that automation never sacrifices understanding. When paired with human linguists in sensitive contexts, we maintain both speed and accuracy. We also connect chat systems to Tridion – ensuring chatbots and AI assistants draw from verified, multilingual content. This combination enables global brands to respond instantly, accurately and naturally – wherever their customers are. Live chat translation helps businesses move beyond language barriers – turning every conversation into a connection.