Voice of the Vendor – improving your experience of working with RWS

Thank you to everyone who shared feedback in our annual Voice of the Vendor survey. With over 1,300 responses from across languages, engagement and profile types, your insights help us strengthen collaboration and improve the way we work together. 

We asked questions covering diverse topics such as the RWS values, ESG (environmental, social and governance), artificial intelligence (AI), your experience working with our teams, and our processes. We have been working on analyzing the feedback to identify where we are doing well, and where there is room for improvement.

Strong partnerships

How you rate our teams

This year, we explored your views on AI. Many see its potential when paired with human expertise, but concerns remain about over-reliance. Human expertise is vital when it comes to AI, from training AI systems to adding the cultural intelligence layer, and this is key in the work we do each day.

We are acting on your feedback. We have been gradually reaching out to those of you who shared feedback and stated you were happy to receive more information or have follow-up conversations. 

Based on your feedback, our priorities focus on aiming to simplify our processes and workflows, and sharing more knowledge and guidelines in the field of AI to support readiness for evolving AI-augmented tasks and services. 

If you have any feedback at any time, please get in touch with your dedicated Talent Management Specialist. We appreciate all feedback we get and strive to use this to continuously improve. 

Thank you for your continued collaboration. 

RWS Supply Chain Team