Who is SymTrain?

SymTrain is an agent training and coaching platform that turns real customer interactions into AI simulations, helping agents practice, perform, and perfect their skills.

By blending automated coaching with real-world scenarios, SymTrain accelerates training, boosts coaching outcomes, and closes performance gaps from pre-hire to mastery.

Unlike traditional training tools that rely on static modules, async feedback, or time‑consuming group sessions, SymTrain drives lasting behavior change through active simulation and reinforcement. It reduces the need for repetitive 1:1 coaching while giving managers clear visibility into skill gaps and progress.

Designed for call center CX, Sales Ops, L&D, and recruitment teams, SymTrain helps shorten ramp time, improve compliance, increase first‑call resolution, and boost overall CSAT—turning coaching from a manual process into a measurable performance driver.

Through the partnership with RWS, SymTrain can deliver multilingual training content for global audiences, supported by RWS’s localization expertise.

What SymTrain offers

  1. Screening Simulations: Evaluate candidates before they’re hired with realistic, role-based simulations that assess communication skills, problem-solving, and readiness for customer-facing work (For: Talent & Recruitment Teams).
  2. Training Simulations: Accelerate onboarding with interactive exercises that prepare new hires for real conversations and build confidence faster (For: Onboarding & L&D teams).
  3. Coaching Simulations: Close skill gaps and improve retention through guided practice and feedback loops that help agents upskill or cross-skill over time (For: Support, CX, Sales, L&D teams).
  4. Simulation Auto-Builder: Automatically generate training and coaching exercises from real call data and performance metrics, keeping content relevant and personalized.
  5. Embedded Simulations: Run SymTrain exercises directly inside your LMS, QA, or performance management tools—no workflow disruption, no context switching.

Why work with SymTrain

  • Purpose-built for performance: Every simulation is rooted in real conversations and data, not generic scenarios, so training feels authentic and results translate to the floor.
  • Behavioral conditioning at scale: Our AI trains agents to think, speak, and respond like top performers—reinforcing the right habits long before a live call.
  • Seamless fit into your workflow: Integrates directly into your LMS, QA, WFM, or performance management tools so agents train where they work.
  • Faster time to readiness: Onboard new hires in days, not weeks, through personalized practice and real-time feedback.
  • Continuous coaching without added headcount: Automatically identify skill gaps and deliver targeted simulations to close them.
  • Proven impact on retention and CX: Clients see higher agent confidence, stronger performance metrics, and reduced turnover.
  • Flexible across roles and industries: Used by both Support and Sales teams, from pre-hire to long-term coaching.
  • Human + AI approach: Blend automated training with manager oversight to balance efficiency and empathy.