RWS Technology Services improves hospital scheduling with fast, accurate and transparent analytics and data visualization
A US-based healthcare consulting firm that helps hospitals and health systems use data to optimize hospital facility management and surgical and perioperative processes.
Industry:
Healthcare
Company region:
United States
An estimated 300 million people undergo surgery each year, and this figure is only expected to grow as the world’s population ages. Our client, a healthcare consulting firm that helps hospitals and health systems use data to optimize surgical and perioperative facilities, wanted to modernize their web platform to better support hospital administrators, patients and physicians.
In an environment where minutes can impact health outcomes, data visualization and algorithmic scheduling helps hospitals simplify organizational complexities.
Challenges
- Outdated and non-user-friendly user interface of the legacy platform
- Limited customization options for data visualization
- Reliance on costly third-party data visualization service with licensing fees
- Manual room assignment process leading to inefficient scheduling and longer appointment times
- Data management challenges with manual data entry, risk of human error, and outdated information
- Lack of smart analysis functionality for recommendations to optimize facilities and provide more services to patients.
Solution
- Upgraded the legacy platform by replacing the third-party data visualization service with a built-in solution.
- Improved user experience by redesigning the outdated and non-user-friendly user interface.
- Integrated the room assignment process into the platform and automated scheduling for efficient appointments.
- Developed an extract-transform-load (ETL) pipeline to consolidate and integrate data from multiple hospitals.
- Built a custom AI engine for smart analysis and custom room recommendations.
Results
- Increased user engagement with over 700 hospital administrators and staff using the platform daily.
- Streamlined data management with automated data delivery and consolidation, reducing manual effort.
- Enhanced patient care through accurate room assignments based on equipment availability.
- Improved operational efficiency and resource utilization, allowing for more patients to be treated per day.
- Better data visualization and filtering capabilities, enabling medical professionals to make informed decisions.
- Reduced cancellation rates, turnover times, and errors in operating rooms.
- Lowered hospital readmission rates and improved patient outcomes.
- Provided a competitive advantage for the client and positive financial impact.