SDL Brings Enterprise-Class Social Media Listening To Small and Midsize Businesses

Puts complete features, functionality, data, training and support of SDL’s SM2 Social Media Listening platform within reach of SMBs and enterprise departments

Maidenhead, UK


SDL (LSE: SDL), the leader in Global Information Management, today introduced the first full-featured, enterprise-class SM2 social media business intelligence platform configured specifically for small-midsize businesses (SMBs) and groups or departments of larger enterprises. With the new platform, SDL enables smaller organizations to take advantage of its industry-leading feature set, advanced analytics and historical data, while also accessing training and support. SDL now offers a complete range of social intelligence solutions suitable for customers ranging from local businesses to large global enterprises.

SM2 can now also be purchased online under new payment plans so customers can quickly get started using the platform. SM2 is the only enterprise-class social media platform to provide convenient online provisioning.

“We think SMBs and departments deserve more than cheap, stripped-down listening tools and ‘lite’ versions of enterprise platforms,” said Warren Sukernek, Vice President; SDL Social Intelligence Division. “They should have access to the entire social Web and the analytics to make sense of it.”

SDL now provides the complete SM2 platform, including tools for sentiment analysis, themes and word cloud, share of voice and daily volume to smaller organizations. It lets users build customized reports and dashboards, filter data and sources to focus on the most important channels, create custom alerts and track industry-specific or region-specific terms. SMBs now have unmatched power to manage their brand online and the flexibility to track the information that matters most to them.

“With SM2, we’ve been able to get a handle on what people are saying about us in social media across Twitter, Facebook and message boards,” said Heather Abdel-Salam, a marketing specialist with Great Baltimore Medical Center. “It helps us to better understand what our patients think about our staff and our services, and gives us insights about what they like and where we might need to improve.”

Two new pricing tiers have been added making it easy for businesses to decide which payment plan and solution is right for them. Businesses also have the flexibility to choose a different plan if their needs change. Both new tiers offer unlimited keyword searches using SM2’s complete social media database, which tracks 60 million new conversations each day from 250 million distinct sources and includes 5 years of historical data. Customers who decide they need a large number of saved searches can upgrade to one of SM2’s enterprise plans while retaining all of their custom dashboards and filters.

SDL is also committed to helping SMBs master the social Web. Monthly customers get direct email access to SDL’s support team as well as useful how-to information, best practices and relevant links.


SDL’s new platform for SMBs and enterprise departments is available immediately and can be purchased seamlessly online.

Get in touch

About RWS

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

For further information, please visit: