Airlines Increase Customer Engagement and Improve Growth using SDL Content Management and Language Solutions

Vanilla Airlines and China Airlines leverage SDL solutions to launch global websites

Maidenhead, UK
10/24/2016 1:00:00 PM
MAIDENHEAD, U.K. & WAKEFIELD, Mass. – October 24, 2016SDL (LSE: SDL) today announced that Vanilla Airlines has selected SDL WorldServer for translation management, and China Airlines has launched 12 websites in 11 languages using SDL Web and SDL Language Services to manage and translate its global content. This recent momentum in the airline sector and the Asia Pacific (APAC) region adds to SDL’s portfolio of leading airline customers including ANA, JAL and Eva Air. Each of these brands is using SDL technology to connect with its global customer base, offering exceptional experiences regardless of any linguistic or cultural barriers.

According to IBK, APAC is driving significant growth in the world travel market, with the total number of outbound trips from the region increasing by 65 percent over the past year. The Japanese government has also stated an ambitious goal of increasing the annual number of inbound visitors to Japan to 40 million by 2020, pointing to the expected growth in the APAC region’s airline and travel industries in the coming years.

“It took just 16 weeks from the start of the project to launch the China Airlines U.S. website” said Jenny Tsao, VP of Passenger Marketing, China Airlines. “This was made possible by SDL’s Digital Experience Accelerator. Following the launch, the amount of traffic doubled with conversion rates increasing by 90%.”

Leading airlines have turned to SDL for support as they adapt to the rapid pace of growth in the industry. SDL enables these enterprises to connect with visitors in their native language via all necessary channels. With SDL’s multi-language web support, airlines can ensure that localized content is published in a timely manner and that e-commerce capabilities meet each customer’s needs.

“With the 2020 Olympics in Tokyo and 2022 Winter Olympics in Beijing, the travel, hotel and retail industries in the APAC region will only continue to expand,” said Adolfo Hernandez, CEO, SDL. “Our global experience and in-country expertise in language and content management make SDL an ideal partner to enterprises in these industries looking for solutions to support their growth and drive superior, local experiences for customers.”

For more information on SDL’s solutions catered towards the travel and tourism industries, please visit our website.
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About RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our combination of AI-enabled technology and human expertise helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 40+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific, Africa and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

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