Technical documentation

In the past, technical documentation was often an afterthought – a static PDF or printed manual created at the end of the product development cycle. Today, it is a strategic asset. In industries like aerospace, semiconductors, medical devices and software, the documentation is part of the product. Without accurate, up-to-date instructions, a complex machine cannot be serviced, a medical device cannot be certified and software APIs cannot be integrated.

Modern technical documentation is rarely written as long, linear documents. Instead, it is created as structured content using standards like DITA or XML. This approach breaks information down into modular components – a specific safety warning, a maintenance procedure or a product description – that can be managed independently. By moving from "documents" to "data," organizations can publish the same core information to multiple channels simultaneously. This single sourcing ensures that if a technical specification changes, it only needs to be updated once to reflect everywhere.

RWS views technical documentation as the backbone of the intelligent enterprise. We help organizations transform their documentation from a cost center into a source of value.

Through Tridion Docs, our intelligent Component Content Management System (CCMS), we enable teams to manage complex information at scale. Our approach combines the rigour of structured content authoring with the flexibility of dynamic delivery. We integrate Human + Technology workflows where subject-matter experts create accurate content, and AI-driven systems (like Language Weaver) ensure it is accessible in any language. By treating documentation as intelligent data, RWS helps companies deliver the right information to the right person at the right moment.