RWS Foundation Privacy Notice Privacy Notice

RWS will collect your personal information directly through our questionnaire forms as part of our efforts to enhance accessibility for Trados Studio users and keep you informed about developments and opportunities related to accessibility improvements in Trados Studio. 

Furthermore, we will process your personal data for the purposes of: 

• Account administration and customer relationship management; 
• Customer online support; 
• Internal reporting and audit obligations; 
• Prevention and detection of fraud. 

We may also process your personal information for our internal aggregated statistics for business and budget planning, in line with our legitimate interests.

We will collect your name, surname, contact details including residence address, status as to certified blind person (yes/no).

To fulfil the purposes described above, we engage third-party sub-contractors for data hosting services acting only for, on behalf of, and under the instructions of RWS, and whom we require to adhere to our policies, procedures and processes and to comply with applicable data privacy laws. Such third-party sub-contractors do not have direct access to any of the personal data hosted. RWS may also share your personal information with other third parties if required to do so by law. 

In accordance with the California Consumer Privacy Act, RWS confirms it has not sold any personal information in the preceding twelve (12) months.

Given the international nature of our Services, personal data transfers will need to be made both internally within the RWS group, and externally to our third-party service providers described above. 

Where your personal data is transferred to a country which is not governed by a data protection law affording a similar or adequate level of data protection than that in force in your country of residence, or to which no adequacy decision has been issued by the relevant European Commission, RWS has taken steps to ensure an adequate level of protection of the transferred data in the country of transfer by entering into appropriate data transfer agreements such as those based on the European Standard Contractual Clauses (also known as European Model Clauses) issued by the European Commission. This will enable the safeguarding of your information in the overseas country.

We will retain your personal data for a period not exceeding that required for the purposes for which they were collected, notably to provide our services, respond to customer enquiries and data subject requests, prevent and combat fraud and security incidents, comply with our legal obligations such as tax, audit and financial reporting and within limits prescribed by applicable regulations, and to preserve evidence for the management of disputes, claims or litigation. 

At the end of the retention period, your personal data will either be archived and then deleted, or immediately deleted.

RWS will implement and maintain administrative, organisational, technical and physical security measures to ensure the confidentiality, integrity and availability of our systems that process your personal data.

RWS is committed to complying with both this Global Privacy Notice and applicable data protection and privacy laws including but not limited to the European General Data Protection Regulation (‘GDPR’), the UK Data Protection Act (‘UK DPA’), the California Consumer Privacy Act (‘CCPA’), the Brazil general data protection law (‘LGPD’). 

You are entitled to several rights in relation to your personal data under application data protection laws. 

You have a right to access and rectify the personal data RWS processes about you. Upon legitimate grounds, you also have a right to erasure (right to be forgotten) of your personal information. 

Depending on your country of residence and upon legitimate grounds, you also have a right to restrict the processing of your personal information, a right to object to the processing, and a right to data portability. You also have a right to lodge a complaint with your local Supervisory Authority responsible for overseeing the processing of personal data. To exercise your rights, please contact privacy@rws.com.

If you have any questions or issues about RWS’s Global Privacy Notice, please contact us at privacy@rws.com. 

RWS Holdings plc is a company registered in England with registered number 03002645 of: 

Europa House,
Chiltern Park,
Chiltern Hill,
Chalfont St Peter,
SL9 9FG,
England.