
Bird improves user experience of its app in seven languages

About Bird
Bird is a leader in environmentally friendly electric transportation, allowing customers to rent e-scooters and e-bikes in over 350 cities around the world through a mobile app, which is translated into multiple languages. Given Bird’s geographic footprint, building brand trust through linguistically and culturally relevant translations is a particular priority in seven languages: Dutch, French, German, Hebrew, Italian, Portuguese and Spanish.
Bird was seeking both reliable, high-quality translation services and an efficient translation software solution. They settled on two providers: RWS, to provide high-quality translations; and Lokalise, a platform designed especially for managing the localization of digital content, including web and mobile apps.
Challenges
- Improve translation quality
- Implement an efficient language technology solution
- Provide a better app user experience across seven key languages
Solution
- RWS Translation Services
- Lokalise (software localization platform)
Results
- Translation turnaround now just 3-4 days
- 24-hour turnaround for urgent jobs
- Linguistic improvements in 7 languages
- ~57,000 words translated a month
- Seamless collaboration between Bird, Lokalise and RWS
