iiRDS (Intelligent Information Request and Delivery Standard) is a protocol that defines a standard for the consistent delivery and request of intelligent information, particularly focusing on technical documentation. It plays a pivotal role in the sharing, management, and utilization of information across varied systems, platforms, and applications, notably in technology-intensive environments like the Industrial Internet of Things (IIoT). DITA, XML and iiRDS make a perfect match as DITA provides a structured XML format for creating, managing, and delivering information in a modular manner, while iiRDS establishes the protocol for intelligent information delivery, ensuring precise, context-relevant information is efficiently exchanged and utilized across diverse platforms.

Example use cases

  • Smart assistance: providing technicians and end-users with precise, context-based information through mobile devices or smart glasses during maintenance or repair tasks
  • Automated processes: enabling automated systems and machinery to request and receive vital operational or troubleshooting information without human intervention
  • Content management: facilitating the organization, retrieval, and distribution of technical documentation and content across different platforms and devices
  • User support and training: delivering adaptive learning materials and support documentation to users based on their role, expertise, and the specific challenges they are facing
  • Supply chain management: ensuring that all entities within a supply chain can access consistent and standardized product information, facilitating smoother operations and compliance

Key benefits

  • Efficient information retrieval: ensuring users and systems can quickly and easily access the specific information they need, when they need it 
  • Interoperability: promoting communication and information exchange among various systems, platforms, and devices, even if they are from different vendors
  • Reduced downtime: accelerating troubleshooting and repair processes by providing timely, relevant information, thereby minimizing operational disruptions
  • Enhanced user experience: delivering targeted, context-sensitive information and support, leading to improved usability and user satisfaction
  • Consistent documentation: maintaining uniformity in technical documentation across various platforms and applications, aiding in consistent user interaction and compliance
  • Resource optimization: minimizing the time and effort spent on searching for, managing, and delivering technical information, leading to better resource utilization

Related terms