Transform field services with intelligent content
In a world where the internet can give us any answer we want in an instant, it's frustrating – for customers and maintenance teams alike – when a field service technician simply cannot reliably get the information they need to diagnose an issue, order the right part or execute a repair on site.
Minimize operational risk and watch the productivity of your field service teams soar, when you connect them to an intelligent content platform designed to meet the most demanding expectations for after-sales support.
Tridion Docs delivers the right information to your field technicians – and to self-service customers – without fuss, online or offline.
Field service productivity booster
Create reliable, accessible field service content through:
Version management without duplication
Efficient feedback processes
Multilingual content support
Adaptive content for any channel
Enhanced learning and training in the field
Why intelligent content management for field services?
Get the right information to the right people with intelligent content – the key to ensuring productive technicians and happy customers.
Benefits of intelligent content for field service
Information findability
- Eliminate information silos with a single source of truth covering all relevant equipment, service and training content.
- Optimize content delivery for any environment by supporting multiple formats, channels and devices without duplicating content.
- Offer intelligent search functionality to technicians and self-service customers, and deliver results tailored to their context and needs.
Information findability
Operational excellence and collaboration
Foundation for next-gen/Industry 4.0 tech
Information governance and security
Discover how Tridion Docs makes the difference for field services teams
“The dynamic publishing component of Tridion is crucial for us. It gives us a lot of flexibility and more opportunity to split up how we’re delivering content and what we’re delivering to where.”
Jonathan Chandler, Intralox
Resources
LEAPMOTOR drives superior digital content experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
Read case study
Advancing maintenance strategies: the role of content
Learn why moving to models such as condition-based maintenance or customer self-service needs an intelligent content platform as a foundation for success.
Download white paper
Transforming field service productivity
Find out about three trends that have changed the game for field services, and how to future-proof your content.
Read blog
Want to discuss what we can do for you?