Transform field services with intelligent content

In a world where the internet can give us any answer we want in an instant, it's frustrating – for customers and maintenance teams alike – when a field service technician simply cannot reliably get the information they need to diagnose an issue, order the right part or execute a repair on site. 

Minimize operational risk and watch the productivity of your field service teams soar, when you connect them to an intelligent content platform designed to meet the most demanding expectations for after-sales support.

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Tridion Docs delivers the right information to your field technicians – and to self-service customers – without fuss, online or offline.

Field service productivity booster

Create reliable, accessible field service content through:
Duplicate documents

Version management without duplication
Access speech bubbles

Efficient feedback processes
Access translation

Multilingual content support
Global reach

Adaptive content for any channel
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Enhanced learning and training in the field

Why intelligent content management for field services?

Get the right information to the right people with intelligent content – the key to ensuring productive technicians and happy customers.

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Benefits of intelligent content for field service

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Information findability

  • Eliminate information silos with a single source of truth covering all relevant equipment, service and training content. 
  • Optimize content delivery for any environment by supporting multiple formats, channels and devices without duplicating content. 
  • Offer intelligent search functionality to technicians and self-service customers, and deliver results tailored to their context and needs.
Information findability
Operational excellence and collaboration
Foundation for next-gen/Industry 4.0 tech
Information governance and security

Discover how Tridion Docs makes the difference for field services teams

Intralox
“The dynamic publishing component of Tridion is crucial for us. It gives us a lot of flexibility and more opportunity to split up how we’re delivering content and what we’re delivering to where.”

Jonathan Chandler, Intralox