Deliver powerful customer support experiences with ‘intelligent content’
Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty.
However, in this digital-first world, where so much activity has moved online, customer expectations have skyrocketed and failure to meet customers on their own terms is brutally punished.
Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.
IDC Technology Spotlight 2021
Component Content Management Systems (CCMS) are on the rise, with organizations starting to budget more for them. A CCMS is essential to fuel digital transformation and in turn deliver a high-quality customer and employee information experience.
Learn why a CCMS is the key to helping customers and staff find the one right answer to their questions in this research report from International Data Corporation (IDC).
Easy information findability
DAF Trucks drives sales with structured content management
Kaeser Kompressoren engages diverse audiences
Find out more about how we can help you improve the findability of your information and deliver great customer experiences globally.
Why customer support should be built on ‘structured content’
Why contextualization makes all the difference in a digital-first world
Improve your customer support with ‘one right answer’
“The use of RWS technology has played a critical role in our centrally managed content and this has generated huge benefits in terms of cost and time savings – ranging from 40-100%.”