Tridion customer support - RWS

Deliver powerful customer support experiences with ‘intelligent content’

Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty. 

However, in this digital-first world, where so much activity has moved online, customer expectations have skyrocketed and failure to meet customers on their own terms is brutally punished.

Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.

Tridion enables you to efficiently deliver optimized customer support experiences in our fragmented, digital world.
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IDC Technology Spotlight 2021

Component Content Management Systems (CCMS) are on the rise, with organizations starting to budget more for them. A CCMS is essential to fuel digital transformation and in turn deliver a high-quality customer and employee information experience. 

Learn why a CCMS is the key to helping customers and staff find the one right answer to their questions in this research report from International Data Corporation (IDC).

Download report


Document magnifying glass
Documents inside circle ring
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Intelligent content supply chain

Duplicate documents
Version management and content reuse
Structured collaboration for knowledge workers
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Intelligent work hub for intranet collaboration
Global reach
Adaptive content for any digital channel
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Information governance for security



“The use of RWS technology has played a critical role in our centrally managed content and this has generated huge benefits in terms of cost and time savings – ranging from 40-100%.”

Bruno Herrmann, Nielsen

California Casualty

“Reach (internal name for Tridion Docs) is more concise, relevant and user friendly and I am also impressed at how often it is reviewed and how quickly feedback is received/updated.”

Jason R., California Casualty

Horiba Medical devices

“We realized we had to put a strategic plan in place – we could no longer live with the traditional methods of documentation and needed to have repeatable, scalable processes that would enable us to support our business growth.”

Jean–Michel Guillot, HORIBA Medical