Deliver powerful customer support experiences with ‘intelligent content’

Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty. 

However, in this digital-first world, where so much activity has moved online, customer expectations have sky-rocketed and failure to meet customers on their own terms is brutally punished. 

Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.

To cope with the explosion of content needed in a digital-first world and to continue to deliver great customer experiences, businesses need to ensure that they can provide relevant, up-to-date information, quickly, to any channel, in any format, at any time – increasingly, when customers can’t find what they need immediately, they look elsewhere and you lose them. 

Tridion provides you with robust and scalable knowledge management and helps you effectively create, manage and publish multilingual information in any format and on any channel. 

With its ‘intelligent content’ you can deliver accurate product information for after-sales and self‐service to customers, field service and support teams – and scale as the number of your products, variations and markets grow.

Benefits

Document magnifying glass

Easy information findability

Use of Tridion has proven to achieve a 20% reduction in support calls, with CSATS up by 15% and a 34% increase in content reuse from multichannel distribution.
Easy information findability
Reduce information fragmentation
Strict compliance around information access and distribution
Easy to implement next-gen tech such as chatbots, conversational UI, AR/VR

Intelligent Content Supply Chain

Duplicate documents

Version management and content reuse
People

Structured collaboration for knowledge workers
Screen Heart Text

Intelligent work hub for intranet collaboration
Global reach

Adaptive content for any digital channel
Person shield

Information governance for security

Testimonials

Nielsen
“The use of RWS technology has played a critical role in our centrally managed content and this has generated huge benefits in terms of cost and time savings – ranging from 40-100%.”

Bruno Herrmann, Nielsen