Deliver powerful customer support experiences with ‘intelligent content’
Everyone knows that creating great customer experiences is key to customer satisfaction and generating brand loyalty.
However, in this digital-first world, where so much activity has moved online, customer expectations have skyrocketed and failure to meet customers on their own terms is brutally punished.
Offering multilingual customer service and support across channels to global audiences in their own language increases satisfaction and loyalty. But doing so is easier said than done.
IDC Technology Spotlight 2021
Component Content Management Systems (CCMS) are on the rise, with organizations starting to budget more for them. A CCMS is essential to fuel digital transformation and in turn deliver a high-quality customer and employee information experience.
Learn why a CCMS is the key to helping customers and staff find the one right answer to their questions in this research report from International Data Corporation (IDC).
Benefits
Easy information findability
Case studies
DAF Trucks drives sales with structured content management
Discover how DAF Trucks drives sales with Tridion's structured content management.
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Case Study
Dell testimonial
Tridion brought standardization of processes, facilitated content delivery faster and hence improved productivity of content teams.
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Video - Marketing
Kaeser Kompressoren engages diverse audiences
Discover how Kaeser Kompressoren were able to roll out a central website to over 40 countries and reuse content across multiple websites.
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Case Study
Intelligent content supply chain
Resources
Find out more about how we can help you improve the findability of your information and deliver great customer experiences globally.
Why customer support should be built on ‘structured content’
Fnd out how structured content can facilitate great customer support in a digital-first world.
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White paper
Why contextualization makes all the difference in a digital-first world
Learn how proper management of all your support information assets is essential if you are to drive business success in an omnichannel, multi-device, multilingual and multi-preference world.
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eBook
Improve your customer support with ‘one right answer’
Take a look at our infographic to learn the difference between structured and unstructured content – and how structured content is the key to delivering the one right answer your customers need, anytime, on any device.
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Testimonials
“The use of RWS technology has played a critical role in our centrally managed content and this has generated huge benefits in terms of cost and time savings – ranging from 40-100%.”
