Tridion for Enterprise Knowledge Hub

Achieve operational and competitive excellence with intelligent content creation, management and delivery to any channel in any language with our data-driven knowledge management.

Establish a single source of truth for business critical information through enterprise-wide structured authoring and collaboration, and build a knowledge hub for employees, partners and customers to facilitate a connected enterprise.

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Enterprise-wide structured authoring and collaboration you can trust

“It saves our staff a huge amount of time—helping them provide high-quality customer service and do their jobs more efficiently.”

Susan Lalor, Knowledge Management Team Manager, California Casualty

“We could no longer live with the traditional methods of documentation and needed to have repeatable, scalable processes […] to support the business growth.”

Jean–Michel Guillot, Horiba Medical devices

“The use of Tridion technology […] has generated huge benefits in terms of cost and time savings, which ranges from 40-100%.”

Bruno Herrmann, Nielsen

Key results

Build an intelligent enterprise empowered with the right knowledge.

44% improvement in productivity.

75% improvement in information findability.

81% reduction in content.

32% improved content reuse.

20% reduction in support calls.

Use cases

Digital workplace or intranet Support and self-service automation

Business continuity and resilience rely on a well-informed workforce. With Tridion you can establish a Digital Workplace for your employees and partners by providing accurate information, solving findability issues and streamlining collaboration.

Now you can easily access policies, procedures, guidelines and other high-value information and discover bottlenecks in your processes, and gaps in your content, so you can make data-driven decisions about where to invest.

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Tridion manages information in a highly structured, semantically enriched, granular format, to create ‘intelligent content’. Bite-sized chunks of this intelligent content can be used in conversational user interfaces, such as chatbots and virtual assistants, to help customers, wherever they are in the world, to self-serve in their own language.

It integrates easily with other AI/ML technologies and is fully integrated with our neural machine translation technology for instantaneous translation of live conversations.

Reduce costs and speed up your operations with our language and content management technologies.

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Key capabilities

Enterprise knowledge centralization

Centralizing corporate knowledge by creating a knowledge hub helps unify operations and overcomes the drawbacks of working with point solutions.

With Tridion, you can create, curate and locate knowledge from across the enterprise at scale in an agile manner.

Unify SME collaboration

Subject Matters Experts (SME) in your organization carry the knowledge that ensures competitive edge. Fragmented workflows hinder productivity gains.

With Tridion you bypass the process of manual PDF markup and sending emails. Involve your wider organization in both knowledge capture and dissemination with our collaboration features.

AI-readiness

Activate intelligent content with Tridion so that information can be readable by both humans and machines.

Be future ready with the right type of information from the start and open up a wide range of use cases, from intelligent search to delivery and Internet of Things (IoT) devices.

Information governance

Ensure security and accountability with full traceability and audit trails of business critical information.

With Tridion you have all the controls you need. Security, workflow, versioning and audit trails show when the information was last updated, who made the changes, what has been changed and much more.