Tridion Docs: your enterprise knowledge, centralized and optimized

Tridion's Enterprise Knowledge Hub collects your critical information onto one trusted platform, allowing employees to easily create, collaborate and access up-to-date content. 

With a user-friendly interface, powerful search and robust governance, Tridion streamlines operations, boosts productivity and positions your business for success.

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Enterprise-wide structured authoring and collaboration you can trust

California Casualty
“It saves our staff a huge amount of time—helping them provide high-quality customer service and do their jobs more efficiently.”
Susan Lalor, Knowledge Management Team Manager, California Casualty
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Horiba Medical devices
“We could no longer live with the traditional methods of documentation and needed to have repeatable, scalable processes […] to support the business growth.”
Jean–Michel Guillot, Horiba Medical devices
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“The use of Tridion technology […] has generated huge benefits in terms of cost and time savings, which ranges from 40-100%.”
Bruno Herrmann, Nielsen
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Use cases

Digital workplace Support and self-service automation

With Tridion, you can create a digital workplace that provides employees and partners with easy access to accurate, up-to-date information that enhances communication, collaboration and productivity.

Break down silos, improve findability and support remote work with a single platform for all essential resources. Gain insights into content gaps and process bottlenecks, enabling data-driven decisions that support  business continuity and resilience in today's ever-changing landscape.

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Transform customer support with Tridion's intelligent content. Granular, semantically-enriched content integrates seamlessly with chatbots and virtual assistants, allowing multilingual self-service. Built-in neural machine translation ensures instant, accurate conversation localization.

Streamline operations, reduce costs and allow customers, wherever they are in the world, to self-serve in their own language.

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Key capabilities

Centralized enterprise knowledge

Unify your corporate knowledge with Tridion's centralized knowledge hub. Eliminate the challenges of managing multiple systems and empower your teams to create, curate and locate enterprise-wide information at scale, all within an agile, user-friendly platform.

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Collaborative content creation and review

Promote teamwork and knowledge sharing by helping Subject Matter Experts (SMEs) say goodbye to manual PDF markup and endless email chains. With Tridion, your entire organization can collaborate and access knowledge in a unified platform, increasing productivity and competitive advantage.

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AI-driven content generation and optimization

Experience the future of content management with Tridion’s suite of GenAI capabilities. Our AI authoring assistant streamlines content creation, while our trustable chat feature answers queries accurately using your enterprise knowledge. Guided navigation provides smart recommendations for related content, and semantic AI auto-tags content and enables intuitive search through natural language. 

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Information governance

Safeguard your business-critical information with robust security and detailed audit trails. With Tridion, you have the tools you need to maintain data integrity, ensure accountability and meet compliance requirements.

Detailed versioning and audit logs allow you to track when information was last updated, who made the changes and what has been changed, giving you visibility and control over your content. Tridion’s out-of-the-box reports measure content reuse, cost savings and team productivity, or you have the option to create custom reports.

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Integrated translation management

Go global faster with built-in translation management by connecting to RWS's superior language technology. Create a smoother workflow by controlling the end-to-end lifecycle of your technical documentation.
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Key results

Build an intelligent enterprise empowered with the right knowledge.
44% improvement in productivity.
75% improvement in information findability.
81% reduction in content.
32% improved content reuse.
20% reduction in support calls.

Predict your ROI.

Find out how Tridion Docs can boost your bottom line with quantifiable cost savings and revenue gains.
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