Why customer support should be built on ‘structured content’
Unlock faster and more efficient customer support content in a digital-first world
Customer expectations in a digital-first and fiercely competitive world are high, and as power increasingly lies with the customer, companies need to respond with fantastic, seamless customer experiences.
However, without limitless budgets, being able to produce the enormous volume of content needed, and provide great customer support and experiences to customers wherever they are in the world, only really becomes possible with ‘structured content’.
Read our White Paper to learn:
- The key challenges for customer support in a digital-first world
- How the explosion of demand for content is leading to a content bottleneck
- What ‘structured’ and ‘unstructured’ content is and why it matters
- How structured content improves both the customer and employee experience
- The benefits of structured content
Download our White Paper to find out how structured content can facilitate great customer support in a digital-first world.