What are the considerations for customer experience (CX) professionals in the area of content and knowledge management? CXPA's Gabe Smith discusses with Arpita Maity and Chip Gettinger from RWS Group on how to break down the landscape and help you understand what questions you should ask prospective partners in this area.
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CXPA is the Customer Experience Professional Association, a member institute that helps CX professionals be the best that they can be today and throughout their career through learning, sharing and connecting with the global CX community. CXPA recognizes, inspires and supports CX excellence.