Solving the problem of findability
A content management system (CMS) is supposed to make it easier for people to find the information they need. But the reality is that many CMSs hardly help with information findability at all.
Why? Because they offer too little control over how content is classified.
This is why you want a CMS with advanced knowledge management features built in, such as the ability to use a taxonomy: a controlled vocabulary that transforms your ability to make information findable.
The importance of taxonomy: video series
In these three short videos, information management consultancy Enterprise Knowledge makes the case for taxonomy in a business context.
Taxonomy is integral to the modern customer experience
Taxonomy and its value defined in less than 90 seconds.
Increasing findability and reducing costs
Dig into the many benefits of taxonomy and the true costs of poor findability.
Making a real business impact
Real-life examples illustrate the value of taxonomy for different use cases.