Like many companies, California Casualty, an auto and home insurance company, started off with paper manuals and policies before moving to an online platform. However, over time the platform they chose was unable to keep up with advances in technology and the increasing volume of content. Not only did users find it increasingly difficult to find the information they needed, but content owners, unable to find what they were looking for, would end up re-writing content from scratch.
Tridion helped California Casualty create a ‘single source of truth’, dramatically reducing the amount of time users spent looking for information, and significantly improving content reuse and efficiency.
Check out our on-demand webinar to hear Chip Gettinger, VP Global Solutions Consultant, RWS, discuss with Susan Lalor, Knowledge Management Team Manager, California Casualty, how Tridion helped them improve the findability of their information.