Panasonic improve customer experience by modernizing their CCMS

Product documentation and user manuals play an important role in delivering a superior customer experience, at both the pre- and after-sales stages. But for the Office Products Business Division of Panasonic System Networks, their existing bespoke automatic authoring system was struggling to cope with the growing number of languages demanded by expanding export activity. 

Maintenance costs were rising and further investment in the system was necessary to retain the required quality of output. A new solution was needed. Having evaluated the market, the division turned to us as a one-stop shop to fully integrate their global content needs.