Transforming Regulatory Compliance with Knowledge Automation: Tridion Docs and Be Informed

Fraser Doig 28 Sep 2023 4 mins
Tridion content management structured authoring medical devices
In today's intricate regulatory landscape, organizations face the challenging task of understanding, implementing, and staying compliant with an ever-evolving set of laws and standards. To tackle this complexity, innovative technologies have emerged, aiming to streamline compliance obligations, as well as manage the mountains of content required to do so. The combination of Component Content Management Systems (CCMS) and knowledge automation solutions has emerged as a powerful strategy to achieve these goals. In this blog post, we explore how the integration of Tridion Docs, our leading CCMS, with Be Informed, a renowned knowledge automation solution, can transform repetitive and complex knowledge work into efficient, automated processes.

Navigating the Maze: Regulatory Compliance in an Ever-Complex Landscape

As the labyrinth of regulations continues to expand, the implications ripple through both the public and private sector, as well as the lives of everyday citizens. For governmental agencies, the surge in rules can lead to bureaucratic gridlock, stalling the timely implementation of much-needed public services. Businesses, particularly small enterprises, find themselves ensnared in red tape, diverting resources from innovation and growth to mere compliance. Meanwhile, ordinary individuals face an ever-growing list of do's and don'ts that can make even simple tasks a daunting endeavour. This regulatory web creates an ecosystem where inefficiency thrives and clarity is elusive, affecting us all in ways big and small.
These complexities are only compounded when you factor in requirements from company policies, contracts, and technical certifications. Balancing the internal protocols of an organization with external contractual obligations and stringent certification standards turns the task into a multidimensional puzzle. For businesses, this means not only keeping pace with the ever-changing regulatory landscape but also ensuring alignment with their intrinsic values and promises to stakeholders. As each layer intertwines with the other, the risk of overlooked details and unintentional breaches escalates, demanding even greater vigilance, precision, and adaptability from all involved.
This is where our technology partner, Be Informed, come in. Their platform is like a regulatory GPS and decision-making wizard rolled into one – for organizations bound by strict rules and regulations, it removes the headache of compliance and protects them from being hit with hefty fines. Through the use of open standards sources, Be Informed automates the process of interpreting and managing complex regulatory requirements to create traceable and explainable information that is easily actionable. It translates these sources in such a way that it can be understood easily not only by the people that are responsible for ensuring compliance, but also by the systems and applications that help to manage it. The platform annotates sections of regulatory texts with semantic roles, such as actors, actions, recipients, conditions, and more. This semantic structure facilitates the modelling and interpretation of regulations and enables regulated companies to make quick, informed decisions.
This form of intelligent decision-making has benefits for all forms of knowledge work, not just regulated industries. Businesses can use the Be Informed platform to automate customer advice, fulfilment processes, rules-based risk assessments, material assessments, and general business governance operations. Overall, the amount of time and cost savings businesses can achieve through these efficiencies can range between 70-90%.

Charting the Blueprint: The Power of Structured Content in a Regulatory Jungle

In the intricate world of regulatory compliance, the value of structured content cannot be overstated. Just as a well-organized map demystifies a dense forest, structured content transforms a barrage of rules and guidelines into a comprehensible, navigable format. It ensures clarity amidst chaos, facilitates accurate decision-making, and empowers stakeholders at every level. By adopting structured content strategies, organizations can seamlessly bridge the gap between complex regulations and their practical applications, ensuring both efficiency and steadfast compliance in an ever-evolving landscape.
And this is why the integration of Tridion Docs and Be Informed creates the perfect match. When these two powerful solutions join forces, they can transform both repetitive and complex knowledge work into automated processes and increase efficiency, reduce costs, and deliver better services to customers.
Here are some of the ways in which they work together to automate regulated tasks, support knowledge work and ensure compliance:
1. Content Integration: Tridion Docs allows for seamless integration with Be Informed. This means that organizations can effortlessly leverage their structured content from Tridion Docs within Be Informed's automated processes. Whether it's technical documentation, regulatory information, or product specifications, Tridion Docs ensures the content is accurate and up-to-date, while Be Informed automates the decision-making processes that rely on this content.
2. Knowledge Automation: Be Informed takes the content from Tridion Docs and uses it as the foundation for automating complex business processes. For example, in industries like insurance, where policy creation and approval are intricate tasks, Be Informed can use the content from Tridion Docs to generate policy documents, validate data, and ensure compliance with regulations. This not only reduces manual effort but also minimizes errors and accelerates time-to-market.
3. Enhanced Customer Service: By integrating Tridion Docs and Be Informed, organizations can provide better services to their customers. For instance, in the healthcare sector, patient records can be maintained and updated seamlessly, ensuring healthcare professionals have access to the most accurate and current information. This leads to improved patient care and satisfaction.
4. Cost Reduction: The automation of knowledge-intensive processes using Be Informed can significantly reduce operational costs. With less manual intervention required, organizations can reallocate resources to more strategic tasks, ultimately driving down expenses.
5. Compliance and Accuracy: In highly regulated industries like finance, maintaining compliance is critical. The integration of Tridion Docs and Be Informed ensures that content is consistent, accurate, and aligned with regulations, reducing the risk of non-compliance and associated penalties.

Empowering Organizations in a Complex Regulatory Landscape

In an environment where regulatory compliance grows increasingly intricate, technology solutions such as Tridion Docs and Be Informed, prove invaluable. Leveraging semantic interpretation, knowledge graphs, content management, and decision support, organizations can confidently navigate regulations, mitigate risks, and enhance their content management and decision-making processes.
The integration of Tridion Docs and Be Informed is a game-changer for organizations seeking to automate knowledge-intensive processes while maintaining the integrity of their structured content. By combining the power of a CCMS with a knowledge automation solution, businesses can fulfill their goal of transforming both repetitive and complex knowledge work into automated processes and increase efficiency, reduce costs, and deliver better services to customers. If you're looking to achieve these objectives, the Tridion Docs and Be Informed integration could be the solution you've been waiting for.
Ready to simplify your compliance journey and supercharge your content management? Discover the unparalleled synergy of Tridion Docs and Be Informed. Talk To Our Partner Team - RWS to learn more.
Fraser Doig

Fraser Doig

Senior Associate Product Marketing Manager
Fraser Doig is a Senior Associate Product Marketing Manager specializing in helping companies of all industries understand how structured content can elevate their business. At RWS, Fraser works in the Language and Content Technology division, always on the lookout for the latest and greatest developments in the market. He is a regular contributor to publications such as KMWorld and Customer Service Manager Magazine.
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