Mean Time to Repair (MTTR)

Mean Time to Repair is a maintenance metric used to measure how quickly repair jobs are being responded to and resolved. MTTR is the average time it takes to detect an issue, diagnose the problem, repair the fault and return the system to being fully operational.

How does content management affect MTTR?

When a technician has to spend half their time on the job searching for information, it’s going to take them longer to complete their tasks and consequently impact MTTR.

When content is well organized, properly classified and tagged for findability, technicians spend less time looking for information, and more time performing repairs, thus reducing MTTR.

Key benefits

  • Makes content delivery more efficient and easier to consume
  • Allows technicians to spend more time on the task at hand
  • Challenging tasks can be completed quickly with on-demand refresher training

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