Case Study

Meyn meets EU requirements for documentation

Meyn fast-tracks its user documentation process with Tridion Docs.
Meyn meets EU requirements for documentation

Meyn, a leading original equipment manufacturer for the poultry industry, was facing a major challenge with its documentation process. The system for updating user manuals for its entire portfolio was outdated, resulting in internal inefficiencies and inaccurate content. 

With new EU legislation setting a high standard for product documentation, Meyn called on RWS to help streamline its entire documentation lifecycle.

Company size:

Nearly 1,000 employees

Company region:

Worldwide
RWS
“Tridion Docs has already empowered us to dramatically improve the consistency, accuracy and uniformity of our documentation. The next phase is using it for a self-service publishing model.”
Tom den Hertog, Manager, Documentation Department, Meyn

Challenges

  • Strict requirements of new EU legislation 
  • Outdated documentation 
  • Errors, inconsistencies and time inefficiencies 
  • Poor customer experience

Solution

Results

  • Satisfied compliance with EU legislation for documentation 
  • Improved consistency and accuracy of documentation 
  • Reduced reliance on subject-matter expects 
  • Anticipated 30–50% reduction in translation costs 
  • Expected content reuse of up to 25% 
  • Increased customer satisfaction