Case Study
Meyn meets EU requirements for documentation
Meyn fast-tracks its user documentation process with Tridion Docs.
Meyn, a leading original equipment manufacturer for the poultry industry, was facing a major challenge with its documentation process. The system for updating user manuals for its entire portfolio was outdated, resulting in internal inefficiencies and inaccurate content.
With new EU legislation setting a high standard for product documentation, Meyn called on RWS to help streamline its entire documentation lifecycle.
Company size :
Nearly 1,000 employees
Company region
Worldwide
“Tridion Docs has already empowered us to dramatically improve the consistency, accuracy and uniformity of our documentation. The next phase is using it for a self-service publishing model.”
Challenges
- Strict requirements of new EU legislation
- Outdated documentation
- Errors, inconsistencies and time inefficiencies
- Poor customer experience
Solution
- Tridion Docs
- Antenna House Formatter
Results
- Satisfied compliance with EU legislation for documentation
- Improved consistency and accuracy of documentation
- Reduced reliance on subject-matter expects
- Anticipated 30–50% reduction in translation costs
- Expected content reuse of up to 25%
- Increased customer satisfaction
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