Case Study

Linde lift their documentation quality and writer productivity to another level

Linde MH adopt a centralized approach and integrate their language and content management.
Linde lift their documentation quality and writer productivity to another level

Forklift truck manufacturer Linde MH needed to ensure high-quality documentation and optimization of their translation processes for operator manuals and technical training content across 26 languages. 

They needed to find a company-wide and fully integrated content management system to streamline the authoring process and improve reuse of content across markets.

Company size:

14,000 employees

Company region:

Worldwide
RWS
“The productivity improvements enabled by RWS allow us to accomplish more in less time.”
Thomas Oswald, Manager, Customer Interface, Central Customer Service, Linde MH

Challenges

  • Technical content needed in 26 languages 
  • Expanding ranges and shorter product lifecycles creating extra volume 
  • Off-the-shelf desktop publishing had reached its limits 
  • Translations by local contractors lacked consistency 
  • Soaring product documentation costs

Results

  • 90% decrease in translation time to market 
  • Simplified content creation and translation process 
  • Increased content reuse across manuals and training collateral 
  • Reduction in errors and duplicate efforts 
  • Increased translation volume to 7 million words per year