Knowledge management is the process of capturing, distributing, and effectively using knowledge within an organization. This includes identifying and capturing important information, making it accessible to those who need it, and using it to improve decision-making and performance. It can involve a range of practices, such as creating and maintaining databases and knowledge bases, encouraging collaboration and sharing of information, and providing training and support to help employees develop the skills they need to effectively use and contribute to organizational knowledge.
- Customer support: provide customers with answers to common questions, reducing the need for them to contact customer support.
- Technical documentation: provide developers, engineers, and other technical users with information on how to use a product or service.
- Employee training: provide employees with information they need to perform their jobs, such as company policies, procedures, and best practices.
- Research: store and organize research findings, making it easier for researchers to find the information they need.
- Knowledge management: capture, organize and share the knowledge and expertise of an organization, making it more easily accessible to employees and other stakeholders