Case Study

United Imaging Healthcare eliminates duplication of effort with Tridion Docs

United Imaging Healthcare adopts structured content, improving efficiency and content consistency.
United Imaging Healthcare eliminates duplication of effort with Tridion Docs
United Imaging Healthcare develops and produces a broad portfolio of advanced medical imaging products, for which it provides manuals in multiple languages. 
 
The company was relying on manual document management processes and an unstructured content model – writing and storing its content in files that didn’t follow a predefined data model. This led to time and resources being wasted recreating content and resubmitting translations.
 
United Imaging Healthcare decided to move to structured content to eliminate duplication of effort – and they chose Tridion Docs.

Industry

Life Sciences
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“In bringing our products to a global market, we faced the challenge of developing high quality technical documents. RWS has a mature set of content management solutions, and has a localized deployment and technical support team.”
Guan Lei, Technical Communication Center, United Imaging Healthcare

Challenges

  • Duplicated efforts in writing, reviewing and maintaining content 
  • Inconsistent content descriptions 
  • Resubmission of translations 
  • High overhead costs due to writing inefficiency

Solution

Results

  • Greater process efficiency 
  • Content consistency through modular content creation 
  • Integrated translation management and reduced translation costs 
  • Multichannel publishing