The significance of Tridion's offline capabilities, powered by Congility
07 Jun 2022
5 mins
RWS’s Tridion suite is widely recognized as an industry leader in the content management system (CMS) space, both for its web content management and component content management offerings. RWS has become the trusted vendor of leading majors such as Philips, Panasonic and Nielsen on the back of its all-encompassing offering, which incorporates the broadest and latest sets of feature-functionality available in the market. To accomplish this, RWS follows a best-of-breed approach, partnering with leading service and technology providers, which helps strengthen RWS’s overall value proposition with their world-class solutions and expertise.
Elsa Sklavounou, VP AI Alliances, Global Partnerships - Content Technology at RWS says: “When evaluating CMS vendors, a key functionality often sought-after by enterprises today is the ability to access and manage content offline. To provide state-of-the-art offline features for Tridion, we have joined hands with Congility, which helps in delivering the content from the Tridion CMS to iOS/Android mobile applications and desktop applications with full offline capability.”
Rich Murfitt, CEO at Congility, says: “Yes indeed, in our experience, offline capabilities hold the greatest significance for customers operating in the manufacturing sector. This is unsurprising given the rising instances of industrial espionage in recent times. In fact, a record 620 data breach incidents were recorded in the US manufacturing sector alone in 2017, accounting for ~40% of the total 1,579 breaches witnessed in the country during the year.”
Rich adds: “This high vulnerability has forced the hand of many manufacturing giants, particularly those operating in high-tech segments, to come up with solutions facilitating a secure manufacturing environment, which in turn is key to protecting their valuable intellectual property (IP). As such, locked down factory environments (i.e. industrial sites with no internet access) are becoming commonplace. However, while implementing such measures, manufacturers need to be wary of causing a disruption to their normal course of business.”
Elsa comments: “Very true and over the years, Tridion has been aiding manufacturing companies in navigating the previously mentioned challenge with the help of Congility. More specifically, Tridion integrates with Congility Mobile, which offers the following benefits to RWS’s clientele:
- Mobility Support: Customers can repurpose their technical content and deliver the same to native apps on mobile and desktop devices. In addition to XML/DITA, it offers support for many other content formats.
- Offline Support: Provides robust offline access resulting in a seamless content experience for users moving between connectivity, poor connectivity and no connectivity.
- Content Search: Leveraging full text search and faceted filtering, users are able to quickly find relevant content, even while being offline.
- Content Analytics: Detailed content usage analytics and content ratings provides an understanding of user engagement with the content. This can also help in ensuring user acknowledgement of important information (e.g. safety notices or content updates) and report on those acknowledgements.
Elsa adds that “The collaboration with Congility has been instrumental in helping RWS secure major project wins. The CMS implementation at a US-based laser products manufacturer being a major case in point. This laser product manufacturer’s clientele includes some of the leading semiconductor manufacturers which require complex products, often requiring high level of documentation support for internal as well as external customers.
Moreover, to ensure IP protection, the laser products manufacturer’s products are often deployed in locked-down industrial sites. With Tridion and Congility, the technicians handling its products have access to maintenance instructions at all times, even if they are offline. Moreover, technicians can search content and make contributions (feedback, new content, etc.) offline.”
Following this, RWS has recently been engaged to undertake a more complex CMS implementation by the laser products manufacturer’s parent company, one of the leading manufacturers of chip-making equipment globally. To put things in perspective, on an annual basis, this parent company delivers ~200 highly complex, unique machines to its clientele.
Each product is supported by 4,000-5000 pages of work instructions assisting field engineers with product assembly and service maintenance. Moreover, this documentation could be subject to a complex update process, post-installation at the customer’s site. The documentation is written by 400 of the company’s engineers, including 200 authors which are responsible for maintaining the same.
Elsa concludes, “Overall Congility’s solutions are helping this parent company to deliver content to its 15,000 internal and external customers. Additionally, Congility aided with its successful deployment of Development, Testing, Acceptance and Production (DTAP) servers, whilst being integral to implementing some of parent company’s specific requirements in quick turnaround times.”
Click here to learn more about Tridion content delivery.
Wali Naderi
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