Usability Testing

Testing the usability and functionality of electronic COA (eCOA) formats

Usability Testing: Steps Toward Ensuring Patient Inclusivity - RWS

Clinical Outcomes Assessments (COAs) are designed with the assumption that patients will complete the questionnaire in a printed paper format. To ensure patients are able to use a particular electronic application (app) to complete the same COA, and that the data collected is consistent with the paper version, we use additional types of testing. One of which is Usability Testing (UT), the process which tests the device or application usability and functionality of electronic COA (eCOA) formats from the patient’s perspective. 

To learn more about the use of Usability Testing, download our eBook where our expert team have outlined the Steps Towards Ensuring Patient Inclusivity and Common Issues With eCOA Design: From A Patient Perspective.

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