1. What we need
This policy encompasses the data that is submitted on the following RWS platforms:
On various pages of our websites you have the opportunity to submit personal data to RWS. We therefore have the potential to collect the following personal data from you:
· Email address
· Company name
· Job title
· Address details
· Telephone numbers
· Documents and messages submitted by you
· VAT numbers
· Website details
Data that is collected but not actively submitted by you includes:
|· Information collected from cookies
· IP addresses
Where IP addresses are processed, they are done so exclusive of other data submitted by you. Therefore, it is not possible for RWS to identify individuals based on IP address alone.
Please note that any documents submitted to RWS on this site or any other RWS platform, for the purpose of translation, must have all personal data redacted unless a prior agreement has been made in writing that such data should not be redacted. In these cases, appropriate technological security measures should be taken to ensure the protection of documents that contain personal data.
Depending on which form or area of the website in which your data was submitted to us, RWS may need your data in order to:
|· Reply to your requests for downloadable resources or information
· Process quotes, orders and queries relating to RWS’s services
· Process applications for job vacancies
· Contact you with relevant information that may be of interest
· Monitor and analyse visits to our website for internal reporting
· Provide you with access to our various platforms
· Respond to your IM chat queries
Depending on your location and which division and services are applicable to you, your data may be processed at several different RWS offices. For a full list of RWS offices, please see our contact us page. RWS utilizes a variety of on-premise and Cloud storage infrastructure.
Your data will not be sold or shared to third parties unless we have your express permission to do so, unless required to by law, or if it is necessary to fulfil our contractual obligations with you. We may use the following third-party service providers to process and store your data depending on your use of RWS services:
· Plunet (Plunet GmbH), which we use as a workflow management system. Read their privacy statement.
Under UK law we are required to keep your personal data for no longer than is necessary for the purposes for which it is processed. We work to this in accordance with our Data Retention Policy. After this period your personal data will be irreversibly destroyed. Any personal data held by us for marketing, promotional and service update notifications will be kept by us until such time as you notify us that you no longer wish to receive this information. For more information about our data retention schedule please contact [email protected].
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the right and the ability to request to see this information, rectify it or have it deleted. We aim to comply with such requests within 30 days.
In the event that you wish to submit a data subject access request, or to complain about how we have handled your personal data, please contact our Information Security personnel at [email protected] or in writing to the following address:
Chiltern Park, Chiltern Hill
Chalfont St Peter, SL9 9FG, England
Our Information Security team will then investigate your request/complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the UK’s Information Commissioner’s Office (ICO) and file a complaint with them.
6. Links to Other Sites
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
9. Further Information
RWS Life Sciences Data Safeguards, Privacy and Destruction policy can be found here.