SDL Partners with Tagence to Offer Organizations Structured Environment to Create, Manage and Deliver Content

SDL Tridion Docs Removes Complexities Involved with Managing Content Supply Chain, Reducing Content Lifecycle from Months to Just a Few Days

Maidenhead, U.K.


SDL (LSE: SDL), a global leader in content creation, translation and delivery, has partnered with Tagence, Inc., experts in helping federal, state and local government and private sector organizations manage data and content globally. Together, SDL and Tagence will enable governments and enterprises to rapidly create, manage and deliver content within a structured authoring environment, based on SDL Tridion Docs, a DITA-based component content management system (CCMS).

Engaging with internal and external audiences, across multiple languages, introduces complex, costly challenges for organizations. Particularly in regulated industries. One small update to a directive or policy document could take a year before all changes are made across all versions. The partnership addresses these challenges, offering customers a structured content management environment to substantially reduce their content cycle, from request through to completion, in some cases from a year to a few days.

“We’re delighted to partner with SDL and its intelligent structured authoring approach to solve highly complex content problems facing governments and commercial enterprises,” said Jennifer Rhodes, EVP, Tagence. “Combined with our passion for fusing technology with real business understanding, we can ensure that customers can always achieve transformative business results.”

Tagence brings a smart approach to guiding and managing the exponential growth from unmanaged content. Some of Tagence’s services include change management, eDiscovery and repository-analysis, content compliance and migration, and information archiving. With SDL Tridion Docs, governments and companies can now move towards a controlled and streamlined structured authoring environment, centralizing the creation, review, translation and delivery of content to internal and external audiences. Tagence’s approach enables organizations to meet the highest security directives and compliance standards, including S1000D, 5015.2-compliant records management, HIPAA and PII/PHI.

“Organizations dealing with highly sensitive, restricted content face particularly tough challenges. Each piece of content needs to be securely managed throughout its lifecycle. Imagine thousands of pieces of content, across multiple languages and formats. It’s almost impossible for organizations to handle this without a structured approach,” said Thomas Labarthe, Chief Revenue Officer at SDL. “Our partnership tackles these challenges head on – giving customers an environment to effectively manage their complex content supply chain, from creating and managing documents, all the way through to delivery.”

Tagence uses industry experience and change management practices to transform content and bridge the silos between departments to create a continuous customer journey. SDL Tridion Docs allows companies to plan publications, create content, manage versions, assemble publications, and apply workflows, all from a centralized system. Tagence’s experienced professionals support organizations in identifying redundant and non-compliant information and implement effective content solutions. Tagence will begin implementing SDL products as part of their goal to help global customers reduce risk, gain insight, and increase productivity.

About Tagence, Inc.
Tagence provides content management solutions, business process analysis, automation, and advisory services to government, not-for-profit and commercial clients. Organizations as diverse as the U.S. Department of Defense, U.S. Department of Veterans Affairs, Securities & Exchange Commission, and the National Geographic Society rely on Tagence to solve their business problems with the right mix of technology and expertise. With the help of our experienced team, our clients mitigate risk, become more efficient, and gain new insight from their enterprise content. Follow us on Twitter, LinkedIn and Facebook.

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About RWS

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

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